Job Description
At arenaflex, we're revolutionizing the customer service industry by providing top-notch support to our clients and their customers. As a Work-at-Home Healthcare Customer Service Representative, you'll play a vital role in addressing patients' concerns, providing support, and resolving issues related to healthcare services. If you're passionate about delivering exceptional patient experiences and have a knack for customer service, we want to hear from you! About arenaflex arenaflex is a global leader in customer service and experience, with a presence in 18 countries worldwide.
We offer a wide range of career opportunities, from customer service and training to management, recruiting, and more. Our commitment to promoting from within has led to over 70% of our leaders being promoted from within, demonstrating our dedication to employee growth and development. Our Mission At arenaflex, we're not just about providing customer service – we're about making a difference in people's lives. That's why we've established Making Lives Better with arenaflex (MLBA), our award-winning, in-house non-profit charity that empowers people through mission-focused work.
Our employees are the backbone of our organization, and we're committed to supporting their financial, emotional, mental, and physical well-being. Job Summary As a Work-at-Home Healthcare Customer Service Representative, you'll be responsible for: * Assisting patients with issues and concerns related to healthcare services * Documenting call-related information for auditing and reporting purposes * Maintaining and updating patient information as necessary * Upselling current patients on new or enhanced healthcare services Responsibilities * Address patients' concerns and resolve issues related to healthcare services * Document call-related information for auditing and reporting purposes * Maintain and update patient information as necessary * Upsell current patients on new or enhanced healthcare services * Provide exceptional customer service and support to patients * Collaborate with internal teams to resolve complex issues * Meet or exceed performance metrics and quality standards Qualifications * High school diploma or equivalent * Customer service experience is a plus * Strong computer navigational skills * Familiarity with bolthires Office applications (Word, Excel) * Excellent oral and written communication skills * Exceptional listening and comprehension skills * Professional and courteous demeanor * Customer-oriented mindset Work Environment * Ongoing usage of phone and computer systems * Your work-at-home environment must be in a private residence, located at the address listed on your personnel file * arenaflex will provide the equipment you need to conduct your work, which may include a webcam * You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only.
No Satellite, Dial-up, or Wireless Internet connections * Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps Physical Demands * Constant sedentary work Benefits * Health, dental, and vision coverage/HSA * Paid Time Off (PTO) * Paid holidays and sick time * Optional daily pay or weekly pay * 401K retirement plan * Leadership programs * Paid training and tuition reimbursement * Employee discounts program, including but not limited to: + Groceries + Travel + Insurance + Phone plans + Health and wellness + Pet supplies * Employee assistance program * Additional voluntary benefits
Career Growth Opportunities * arenaflex is committed to promoting from within, with over 70% of our leaders being promoted from within * Opportunities for career growth and development in customer service, training, management, recruiting, and more * Access to leadership programs and training to help you advance your career Work-Life Balance * arenaflex understands the importance of work-life balance, offering flexible scheduling and remote work options * Opportunities for professional development and growth, without sacrificing your personal life * Place an application through our website * Complete your online assessment * Our team will review your application and follow up directly if selected to move forward Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal Opportunity Employer arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.
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