Implementation Project Manager – Marketing Technology

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Lead and manage cross-functional project teams to ensure successful project delivery;
Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements;
Develop and maintain detailed project plans, timelines, budgets, ensuring alignment with client expectations and organizational goals;
Utilize Harbor project management tools to track project progress, manage resources, and report on milestones to stakeholders;
Coordinate project documentation, including project charter, status reports, and meeting notes;
Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution;
Act as the primary point of contact for clients, fostering strong relationships and clear communication;
Manage client expectations and provide regular updates on project progress, risks, and outcomes;
Address client concerns and escalations promptly, ensuring satisfaction and alignment;
Provide direction and support to project team members;
Responsible for keeping the project on budget. Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing;
Ensure project delivers the scope as outlined in the Statement of Work (SOW);

5+ years project management experience implementing legal software preferred;
Four-year degree or equivalent combination of experience and education;
Proficient with collaboration and project tracking tools;
Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality;
Project Management Professional (PMP) certification a plus;
Experience with Marketing Technology, including CRM and Experience platforms, is preferred, but not required.