Job Description
- *Job Description:** About blithequark At blithequark, we're passionate about creating a world where people can pursue their total vocation – as individuals and as members of society. Our mission is to become the outsourcer of choice for our clients by providing exceptional services and creating an ever-growing number of job opportunities. We're committed to leading by example, embracing our values, and living our mission every day. Our Culture We're a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. Our team members are the backbone of our success, and we're dedicated to ensuring they have a fun and rewarding experience at work. From our Qualfon University scholarship program to our non-denominational chaplaincy program, we offer a range of benefits and perks that support our team members' personal and professional growth. What We Offer * **Education and Career Development:** All team members can further their education and earn a college degree through our Qualfon University scholarship program. * **Personal and Professional Support:** We offer FREE access to personal and professional support through our non-denominational chaplaincy program. * **Competitive Compensation and Benefits:** We provide medical, dental benefits, vision, and life & accident insurance for full-time employees, as well as competitive wages and average monthly bonus payouts of $450. * **Work-Life Balance:** We offer paid time off (PTO) and a flexible schedule that allows you to balance your work and personal life. * **Fun@Work:** We're dedicated to ensuring all team members have a fun and rewarding experience at work. Job Summary We're seeking an experienced Sales & Customer Service Representative to join our team in Harlingen, Texas. As a key member of our call center team, you'll be responsible for providing exceptional customer service, building customer relationships, and driving sales growth. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply. Key Responsibilities * **Answering Inbound Calls:** Respond to customer inquiries and resolve issues in a timely and professional manner. * **Making Outbound Calls:** Follow up with customers to ensure satisfaction and identify opportunities for growth. * **Maintaining Composure:** Handle escalated situations with poise and professionalism. * **Building Customer Relationships:** Develop strong relationships with customers to earn their loyalty and trust. * **Operating Accurately & Efficiently:** Work in a fast-paced environment, handling multiple responsibilities at once. * **Creative Problem Solving:** Use your analytical skills to resolve complex customer issues. Essential Qualifications * **1 Year of Call Center or Customer Service Experience:** Proven track record of providing exceptional customer service in a fast-paced environment. * **Flexibility:** Willingness to work a flexible schedule, including weekends, holidays, and events. * **Computer Proficiency:** Proficient in using computer applications and software. * **Self-Motivation:** Confident in your ability to motivate yourself and meet sales targets. * **Age and Education:** 18 years of age or older, with a minimum of a High School diploma or GED. Preferred Qualifications * **2+ Years of Call Center or Customer Service Experience:** Proven track record of providing exceptional customer service in a fast-paced environment. * **Sales Experience:** Proven sales experience, with a track record of meeting or exceeding sales targets. * **Leadership Experience:** Proven leadership experience, with a track record of leading teams and driving results. Skills and Competencies * **Communication:** Excellent verbal and written communication skills. * **Problem-Solving:** Strong analytical and problem-solving skills. * **Time Management:** Ability to manage multiple responsibilities and prioritize tasks. * **Teamwork:** Proven ability to work effectively in a team environment. * **Adaptability:** Willingness to adapt to changing situations and priorities. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting our team members' personal and professional growth. We offer a range of training and development programs, including: * **Qualfon University Scholarship Program:** All team members can further their education and earn a college degree through our scholarship program. * **Non-Denominational Chaplaincy Program:** FREE access to personal and professional support through our non-denominational chaplaincy program. * **Leadership Development Programs:** Opportunities to develop leadership skills and advance in your career. Work Environment and Company Culture We're a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. Our team members are the backbone of our success, and we're dedicated to ensuring they have a fun and rewarding experience at work. From our open-concept office space to our regular team-building activities, we're committed to creating a positive and supportive work environment. Compensation, Perks, and Benefits We offer a competitive compensation package, including: * **Competitive Wages:** $13/hour, with opportunities for bonuses and incentives. * **Medical, Dental Benefits:** Comprehensive medical, dental, and vision benefits for full-time employees. * **Life & Accident Insurance:** Life and accident insurance for full-time employees. * **Paid Time Off (PTO):** Generous paid time off policy for full-time employees. * **Fun@Work:** We're dedicated to ensuring all team members have a fun and rewarding experience at work. How to Apply If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply. Please submit your application through our website or email us at [[email protected]](mailto:[email protected]) to discuss reasonable accommodations. We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all team members. Apply now and join our team at blithequark! Apply for this job