Job Description
About the position The Medical Assistant position at Evernorth Care Group involves supporting the daily operations of a primary care clinic in a fast-paced environment. The role requires strong organizational skills, multitasking abilities, and a commitment to providing excellent patient care. The Medical Assistant will work closely with clinicians and patients to ensure smooth healthcare delivery and maintain high standards of service. Responsibilities • Ensure day-to-day operations run smoothly in the clinic. • Room patients and complete vital signs, enter data in patient charts, assist with in-office procedures, review medications, and outreach to patients and providers for the purpose of continuing care. • Accurately follow all policies and procedures, practicing in alignment with the scope of certification or licensure. • Provide excellent and friendly customer service through all avenues of communication. • Document efforts of all care and information provided to patients. • Return patient calls, complete referrals, chart prep, and forms management. • Help answer questions, concerns, and requests, either in person, through the electronic health record system EPIC, or by phone. • Partner with clinicians, peers, and patients to meet the needs of the practice. • Manage ambiguity and recognize appropriate ways to deal with conflict management. • Cross train in the Front Office as well as the Laboratory (Phlebotomy). • Perform all other duties as assigned. Requirements • Graduate of approved MA program or graduate of an unapproved program with successful completion of certification examination; graduate of a US Armed Forces medical services program or practicing medical assistant who completed supervision requirements prior to February 2, 2000. • High school diploma or GED certificate. • Excellent customer skills and a commitment to providing empathetic, quality care to customers. • Previous experience working in a healthcare environment. • Experience working with Microsoft Office and comfortable with data entry into the electronic health record system EPIC. • BCLS certification. Nice-to-haves • 1+ year experience in the outpatient setting. • Bilingual (English/Spanish) skills. • Front office / Phlebotomy experience. Benefits • Flexible work hours (Monday-Friday 8 a.m.-5 p.m.) • Supportive work environment • Opportunities for professional development Apply tot his job