Job Description
- Job Description:
- Ensures daily pricing in systems is consistent with published rates
- Processes special price requests and exceptions not covered by origination system
- Understands and applies Secondary Marketing Pricing Policy and product manuals
- Handles complex inquiries from internal customers and communicates policy details
- Develops and monitors reports to mitigate risk associated with rate lock policy exceptions
- Provides excellent customer service to all mortgage customers
- Trains new personnel in registration processes
- Requirements:
- College degree or equivalent work experience
- Minimum of 2 years mortgage or financial experience
- Good understanding of secondary marketing policies and procedures
- Strong interpersonal skills and customer service skills
- Read, write, and interpret policies/procedures
- Telephone skills, written and verbal communication skills
- Microsoft Office proficiency
- Good mathematic ability and analytical skills, attention to detail
- Benefits:
- Comprehensive benefits programs tailored to support the individual needs of employees
- Opportunities for career development and personal growth
- Recognition programs for employee contributions
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