Job Description
Note: The job is a remote job and is open to candidates in USA. Agile IT is a Microsoft-focused consulting and managed services provider. The Project Coordinator / Autotask Dispatcher is responsible for keeping customer work moving smoothly through delivery teams, coordinating project schedules, and ensuring engineers are working efficiently to deliver high-quality customer experiences. Responsibilities • Monitor project and service queues in Autotask and other PSA boards. • Assign and dispatch tickets to the appropriate engineers based on skills, availability, and priority, and follow up to ensure work is progressing. • Update ticket statuses, scheduling, and notes so that boards are always current and reflect reality. • Escalate urgent or at-risk tickets to project managers, Customer Success, or leadership as needed. • Build and maintain detailed project schedules, timelines, and calendars; adjust as dates change and communicate updates to internal and client stakeholders. • Create and manage project tasks in Autotask, making sure all work is broken into clear, assignable items with due dates and dependencies. • Schedule internal and client project meetings (kicks-offs, working sessions, status calls), prepare agendas, and capture notes and action items. • Publish regular project status updates (summary emails, dashboards, PSA notes) and ensure documentation is complete before handing over to support / Customer Success at project close. • Assist with change management by drafting change requests/change orders, tracking approvals, and updating project plans and tickets once changes are approved. • Support evidence/documentation collection for compliance and security projects, coordinating with engineers and Customer Success. • Submit and track any required Microsoft partner paperwork for projects (e.g., CPoR, PAL, references) so Agile IT receives full credit for Microsoft-aligned work. • Serve as a primary coordination point for customers on scheduling, logistics, and basic status questions, routing technical issues to the right resources. • Coordinate escalations by making sure the right team members are engaged and tracking resolution to closure. • Help maintain high customer satisfaction through clear expectation setting, timely updates, and professional follow-through. • Enforce PSA hygiene: time entry completeness, correct ticket types/queues, and accurate milestones. • Identify bottlenecks in scheduling or dispatching and propose improvements to workflows, templates, and dashboards. • Help maintain and improve SOPs related to dispatching, project coordination, and Autotask usage. Skills • Experience with a PSA tool (Autotask strongly preferred; ConnectWise or similar acceptable with willingness to learn Autotask quickly). • 2–4+ years in IT services, MSP, or technical project coordination / service dispatch role. • Strong organizational and multitasking skills; comfortable managing many tickets/projects at once. • Excellent written and verbal communication; able to interact confidently with both customers and technical staff. • Solid comfort with Excel/Sheets and task/project tools (Teams, Planner, Asana, etc.). • Experience in a Microsoft-focused MSP / cloud / security consulting environment. • Familiarity with basic project management concepts (RAID logs, change control, milestones, acceptance criteria). • Understanding of SLAs, utilization, and margin/financial implications of scheduling decisions. • ITIL, CAPM, or similar entry-level project/service management certifications (nice to have, not required). Benefits • Competitive compensation • Comprehensive benefits (medical, retirement, PTO, professional development) • Mission‑driven work that directly strengthens the national security supply chain Company Overview • Advanced Microsoft Technology Solutions It was founded in 2004, and is headquartered in San Diego, California, USA, with a workforce of 11-50 employees. Its website is Company H1B Sponsorship • Agile IT has a track record of offering H1B sponsorships, with 4 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job