Job Description
Note: The job is a remote job and is open to candidates in USA. Sono Bello is America's top cosmetic surgery specialist, seeking dynamic Patient Ambassadors to enhance patient experiences. The role involves scheduling consultations, supporting existing patients, and ensuring adherence to quality assurance standards while working in a remote environment.
Responsibilities
- Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently
- Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon
- Accurately capture and enter patient information with detailed notes within our CRM systems
- Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements
- Own the first impression of the patient journey
- Engage with patients, build rapport, and offer support in finding solutions by overcoming objections
- Collaborate with Leadership, Training and QA to stay updated on new services and policies
Skills
- Customer service: 1 year
- Sales with a quota or objective: 1 year
- You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis
- You must have the ability to establish a private workspace with a lockable door for your home workstation
- You must have the ability to perform basic technical troubleshooting and maintenance
- No background noises
- High-speed internet connection. Have a high-speed internet connection that is adequate for the job. (At least 100 Mbps is needed for optimal performance)
- Ability to pass typing and additional skill assessment. At least (40WPM, 95% accuracy)
Benefits
- Medical, dental, and vision insurance coverage
- 401K investing program
- Paid holidays
- Paid time off
- Remote work environment
- Career coaching toward professional growth and development
- Incentives
- Equity
- Health coverage
- 401(k) matching
- Parental leave
- Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.
Company Overview
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