[Remote] Solutions Architect

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Glean is a rapidly expanding Work AI platform that enhances productivity through intelligent search and AI-driven solutions. The Solutions Architect will serve as the primary technical advisor to customers, guiding them through the architecture, design, and implementation of Glean within their enterprise systems.

Establish and maintain your role as the customer's primary technical advisor
Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
Identify opportunities with the customer to expand the use of Glean within their business application architecture
Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
Be an active member of the Glean customer technical community

Software development experience in at least two of the following: Python, Java, Go
API and custom data integration experience in a Hybrid or SaaS environment
Technical debugging: log analysis, code analysis, end-to-end transaction tracing
Networking expertise: a deep understanding of networking, including cloud and on-premise networking
Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
Clear Communicator: professional presentation and interaction skills with both customers and internal teams
Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal
Drive: ability to engage in and handle multiple issues of different priorities gracefully
Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
Bachelor's Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience
Pre or Post-sales Solution Architect experience in a product-led company is a huge plus

Medical
Vision
Dental coverage
Generous time-off policy
Opportunity to contribute to your 401k plan
Home office improvement stipend
Annual education and wellness stipends
Healthy lunches daily

Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency. It was founded in 2019, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://www.glean.com.

Glean has a track record of offering H1B sponsorships, with 22 in 2025, 17 in 2024, 7 in 2023, 26 in 2022. Please note that this does not guarantee sponsorship for this specific role.

Apply tot his job

Apply To this Job