Job Description
Farm Credit Mid-America is a financial services cooperative dedicated to serving the needs of farmers and rural residents. The Rural 1st Loan Officer is responsible for building relationships with customers, originating credit, and delivering financial services tailored to their needs. Responsibilities
The RLO develops and maintains a significant professional presence that yields sales that increase the Association’s market share in the assigned territory
The RLO spends most of the time out of the office to build professional relationships with customers, prospective customers and influencers based on mutual trust and respect Using an understanding of customer goals, credit strengths and weaknesses, the RLO delivers 'value added'/constructive financial information to customers Determines and defines the appropriate customer interaction and coordinates the appropriate staff that may directly or indirectly be a part of the relationship to serve the customer’s loan and servicing needs Communicates to the customer and to internal team members regarding the customer’s needs Introduces customers to the Association’s process and the team members who will support the process Gathers and documents customer financial information and application details, in compliance with lending requirements and in coordination with Rural 1st Loan Associates Interprets and evaluates financial information and asks relevant follow-up and probing questions to determine the appropriate product or service Recommends loan terms, conditions, and collateral position consistent with the request and associated loan risks; sets clear expectations with the customer, and documents pertinent customer information in association systems Communicates credit decisions, loan terms and conditions to the customer Partners with the Rural 1st Construction team on the disbursement process in home loan construction projects Partners with Rural 1st teams to complete servicing actions required for individual customer circumstances Partners with the Customer Care team to monitor the portfolio for timely identification and servicing of loans that expose the association to risk Using knowledge of servicing options, the RLO effectively negotiates and communicates these options to the customer, and may partner with the Special Accounts team for resolution Skills Existing NMLS registration under the SAFE Act, or the ability to obtain the same upon hire, and maintenance of a status in good standing during employment Ability to build relationships with business contacts and customers in the consumer market segment Knowledge of the consumer marketplace, products and finance Ability to assess requests and obtain business and financial information needed to determine the viability and profitability of deals Ability to communicate credit decisions, loan terms and conditions to the customer Ability to gather and document customer financial information and application details, in compliance with lending requirements Ability to interpret and evaluate financial information and ask relevant follow-up and probing questions Ability to partner with various teams to support customer needs Strong mental acuity and problem-solving skills Valid driver's license and the ability to drive a long-distance Bachelor's degree in agriculture, business or related degree preferred Successful experience, in trainee role or in a similar field Benefits Award winning 401(k) Plan Health and Financial wellness benefits Company Overview Farm Credit Mid-America is an financial institution dedicated to serving farmers and rural residents It was founded in 1916, and is headquartered in Louisville, Kentucky, USA, with a workforce of 1001-5000 employees.
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