Job Description
Fortune Media is a global media organization dedicated to helping its readers, viewers, and attendees succeed in business. They are seeking a Global Salesforce Administrator to manage and optimize their Salesforce CRM platform, collaborating with various business teams to enhance processes and operational efficiency. Responsibilities • Administer Salesforce platform across multiple business teams with appropriate security and visibility controls • Manage users, profiles, permission sets, and sharing rules across the global organization • Configure and maintain standard and custom objects, fields, record types, and page layouts • Design and implement automation using Salesforce Flow and other declarative tools • Maintain and improve core Sales Cloud features including Accounts and Contacts architecture, Opportunities, and Forecasting tools • Manage and optimize Salesforce Campaigns and Campaign Members to support sales, events, and marketing use cases • Manage data integrity with regular audits, validation rules, deduplication and data quality initiatives • Design and maintain complex Salesforce data models supporting enterprise-wide processes • Support bulk data imports, exports, migrations, and cleansing activities • Implement and maintain data governance policies and technical controls • Monitor system health, storage limits, and API usage • Implement and maintain platform governance standards, documentation, and technical controls • Test and deploy configuration changes and manage Salesforce releases, features, and system updates • Perform regular data backups, system audits, and identify opportunities for platform improvement • Train regional and technical power users on new functionality and best practices • Identify opportunities to reduce manual processes and improve operational efficiency • Create custom reports and dashboards to help users and executives gain insights and make decisions from Salesforce data Skills • 3-5 years of experience as Salesforce Administrator with background on Sales Cloud • Advanced experience with Salesforce admin tools: Object Manager, Flow Builder, Lightning App Builder, and User access management • Strong understanding of Salesforce data model and relationships, metadata architecture, and customization approaches • Experience installing and configuring managed packages in Sales Cloud (e.g. ZoomInfo, Cvent, Clay, Mailchimp, etc.) • Knowledge of CRM concepts, marketing and sales processes (account, opportunity, attribution, forecasting) • Demonstrated ability to create custom reports and dashboards • Excellent communication and stakeholder management skills • Administer Salesforce platform across multiple business teams with appropriate security and visibility controls • Manage users, profiles, permission sets, and sharing rules across the global organization • Configure and maintain standard and custom objects, fields, record types, and page layouts • Design and implement automation using Salesforce Flow and other declarative tools • Maintain and improve core Sales Cloud features including Accounts and Contacts architecture, Opportunities, and Forecasting tools • Manage and optimize Salesforce Campaigns and Campaign Members to support sales, events, and marketing use cases • Manage data integrity with regular audits, validation rules, deduplication and data quality initiatives • Design and maintain complex Salesforce data models supporting enterprise-wide processes • Support bulk data imports, exports, migrations, and cleansing activities • Implement and maintain data governance policies and technical controls • Monitor system health, storage limits, and API usage • Implement and maintain platform governance standards, documentation, and technical controls • Test and deploy configuration changes and manage Salesforce releases, features, and system updates • Perform regular data backups, system audits, and identify opportunities for platform improvement • Train regional and technical power users on new functionality and best practices • Identify opportunities to reduce manual processes and improve operational efficiency • Create custom reports and dashboards to help users and executives gain insights and make decisions from Salesforce data • Experience with Salesforce customisation using Apex code and Lightning Web Components (LWC) • Working knowledge of SOQL and SOSL for querying Salesforce data to support reporting, troubleshooting, and data analysis • Basic knowledge of Salesforce APIs, webhooks, and integration patterns • Experience with additional Salesforce products Service Cloud and/or Data Cloud • Experience supporting sales teams and sales processes Benefits • 20 vacation days and 2 personal days on top of 11 company holidays and an honor-based sick leave policy • Health, dental, and vision coverage (90% paid for individuals and families), along with flexible spending accounts where Fortune contributes to your HSA • 401(k) plan • Generous parental leave • Dependent care, commuter, and cell phone benefits • Tuition reimbursement program • A commitment to an open, inclusive, and diverse work culture Company Overview • FORTUNE is a global media organization dedicated to helping its readers, viewers, and attendees succeed big in business through unrivaled access and best-in-class storytelling. It was founded in 1929, and is headquartered in New York, NY, US, with a workforce of 201-500 employees. Its website is Apply tot his job