Job Description
To maintain a strong connection with our members and local communities and better understand their unique needs , we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience ! Applicants are encouraged to apply by April 21st, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible. Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). ( Branches ) Pay Range: The target hourly pay range for this position is $33.17 - $37.69. The full hourly pay range is $30.15 - $45.23. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance ba se d and targets vary by role. Job Overview: This position acts as the lead resource for other Fraud Team members as well as other operational areas within credit union. Minimizes the credit union’s exposure to loss from fraudulent activity. Handles a high volume of card fraud and merchant dispute-related issues and processes card fraud and card dispute claims. Follows all procedures and instructions for professional investigations and resolution of credit union fraud disputes and recommends procedure revisions. What You’ll Do: Processes complex VISA chargeback items, disputes and may include additional specialization including check, ATM, online banking, fraud and scams. Provides guidance on fraud trends affecting the credit union and financial industry, identifying and recommending fraud preventative measures and rules to management for review. Reviews daily vendor reports of fraud risks and provides management with recommended adjustments to rules and implements in systems if approved. Researches and analyzes aggregate account activity using various resources and tools to detect potentially fraudulent activity and takes appropriate action, including recommending Risk Services Manager (RSM) rules and other mitigation efforts to management for review. Assists with fraud case management processes in implementing new system processes and enhancements under the direction of management. Supports system testing efforts as directed. Responsible for updating Case Management System forms, letters and dispute questionnaires. Balances and reports fraud, dispute and charge-off related general ledger accounts and completes Card Claim Insurance reporting on a monthly basis. Analyzes members accounts to identify fraudulent card activity. Monitors Case Management System to include Reg E/Reg Z, regulatory, security, audit, information security, customer privacy, and Bank Secrecy Act/Customer Identification Program requirements. Monitors digital chat channels for Fraud related cases and assigns appropriately. Refers Suspicious Activity Reports and file police reports/restitution requests when necessary. Act as support for other departments and branches regarding escalated and complex fraud concerns. Answers and solves more complex membership issues over various channels regarding fraudulent activity. Completes dispute forms applicable for various merchants and claim types. Identifies opportunities to perform Card Claim and Centrex training, for internal team members and branches. Creates training material that is utilized for front line staff. Maintains well-developed working knowledge of card and fraud services; keeps up to date and requests additional training and/or development as needed. Provides the highest level of member service, confidentiality, and discretion to effectively and efficiently resolve claims. Analyzes credit union practices to minimize losses due to fraud, forgery and unauthorized access. Assists with reporting relating to the Fraud and Financial Investigations and Risk Management departments, as directed. All other duties as assigned. When You'll Be Working: Monday- Friday 8:00am - 5:00pm. Full-time 40 hours a week. Qualifications: Minimum of four (4) years of previous financial institution experience with Visa dispute and fraud claims. Bonus points if you have one or more of the following certifications: Association of Certified Fraud Examiners (ACFE), Certified AML and Fraud Professional (CAFP), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS), Visa Dispute Resolution Professional Certification, Advanced Visa Dispute Resolution Professional Certification. What You’ll Bring: Effectively perform complex investigations relating primarily card fraud, merchant dispute cases, fraud trends, contained events, or individuals. Ability to explore and understand the subject of the complex investigations and being able to reach a conclusion based on the investigation and provide suggested next steps. In-depth knowledge of Reg E/Reg Z regulations, as well as compliance with the Bank Secrecy Act and Customer Identification Program. Demonstrated ability to apply complex investigative techniques: interviewing, validating information, and preparing clear and concise reports. Demonstrated ability to document, correlate, and present data as a report to summarize any investigation and support any conclusions reached and proposed next steps. Ability to understand and utilize assigned systems, including Verafin, VISA DPS, Falcon, Centrix and Fraud & Dispute processes. Demonstrated knowledge of principles and processes for providing member services, including member needs assessment, meeting service standards and evaluation of member satisfaction. Establishing and maintaining effective working relationships with department managers, branch managers, employees, vendors, and members. Performing job functions independently or with limited supervision and work effectively either on own or as part of a team as well acting as subject matter expert. Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). Employees also have access to Life and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time. All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment. Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish For more information on Right to Work, please click here: Right to Work Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Equal Opportunity Employer Veterans/Disabled Equal Opportunity is the Law Posting Pay Transparency Nondiscrimination Posting When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.