Job Description
About the position Responsibilities • Receive and respond to incoming calls from customers and co-workers by utilizing a desktop computer and headset • Act as a general resource for customers and employees • Set a positive example of the Nordstrom experience while meeting service expectations and communications standards • Maintain a high level of confidentiality Requirements • A professional speaking voice to communicate clearly with customers and co-workers • Ability to prioritize multiple tasks in a fast-paced environment • Working knowledge of Microsoft Office products like Outlook, Word and Excel • 6+ months customer service experience (preferred) • The ability to work a flexible schedule based on business needs • Training: Monday - Friday for 3-4 weeks (required) Benefits • Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources Apply tot his job