Job Description
At arenaflex, we're passionate about delivering exceptional experiences for our clients in the Media and Entertainment Industry. As a seasoned Client General Manager, you'll play a pivotal role in driving growth, developing innovative solutions, and exceeding client expectations. If you're an expert in client management, passionate about the entertainment industry, and thrive in a fast-paced, dynamic environment, we invite you to. About arenaflex arenaflex is a leading global business travel company that empowers clients to navigate the complexities of the Media and Entertainment Industry.
With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner for entertainment clients worldwide. Our team of experts is dedicated to delivering tailored solutions that meet the unique needs of our clients, from news and sports to film production and television programming. Job Summary As a Client General Manager at arenaflex, you'll be responsible for leading the development and implementation of strategic account plans, identifying innovative solutions, and driving client satisfaction.
You'll work closely with our high-performing team to ensure that client initiatives are fully delivered and expectations are exceeded. With a strong focus on the Media and Entertainment Industry, you'll have the opportunity to build a web of influence at key levels within our clients' organizations and among affiliate studios. Responsibilities As a Client General Manager, you'll be responsible for: * Possessing an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.
* Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program. * Identifying unique travel needs that exist for news, sports, film, or TV production, and developing innovative solutions to enhance productivity and improve traveler/caller experience during service fulfillment. * Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events, and GCG Directors).
* Building a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions. * Understanding and supporting the dynamic needs of entertainment travel, trends, and evolving requirements. * Completing strategic account plans, focused on identifying groundbreaking business opportunities that enhance and optimize the customer experience. * Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
* Leading the improvement of the arenaflex Global Business Travel value proposition through consultation, technology road mapping, and optimizing online servicing solutions. * Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account. * Researching the marketplace and competitor products and services to highlight the value that distinguishes arenaflex products, and specifically using MI, benchmarking, and technology as critical value drivers.
* Enhancing the arenaflex Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, and optimizing online solutions. * Representing arenaflex to Media and Entertainment prospects as a subject matter expert. Qualifications To succeed in this role, you'll need: * Passion and excitement for the unique needs of entertainment clients. * Proven success and demonstrable positive results in a global account/client management and/or Project Management experience.
* Experience/knowledge of Media and Entertainment Travel. * Proven success in upselling products, services, and solutions increasing client revenue and profitability. * Demonstrated ability to develop and implement growth strategies, build action plans, and set goals. * Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel. * Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills.
* Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions. * Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations. * A sophisticated range of communication and presentation skills. * Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. * Strong financial acumen required to leverage the key drivers of profitability.
* Strong business acumen required to communicate the arenaflex Global Business Travel value proposition. * Strong analytical mindset. * Previous large market/multinational client/global experience preferred. * Possess a strong understanding of the Global Business Travel marketplace. * Travel Operations knowledge required. * Demonstrated knowledge of Business Travel Service Delivery and Client Management. * Solid understanding of Business Travel Service Delivery technology/tools and processes. * Advanced software skills (MS Office) required.
* A love of travel, entertainment, and learning. * A reputation for trust, integrity, and getting things done. What We Offer As a Client General Manager at arenaflex, you'll enjoy: * A dynamic and collaborative work environment with a high-performing team. * Opportunities to develop and implement innovative solutions that drive growth and exceed client expectations. * A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan. * A generous paid time off policy, including vacation, sick leave, and holidays.
* Professional development opportunities, including training, mentorship, and education assistance. * A competitive salary and bonus structure. * The chance to work with a leading global business travel company and make a meaningful impact in the Media and Entertainment Industry. If you're a seasoned Client General Manager with a passion for the Media and Entertainment Industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role.
We look forward to hearing from you! ! Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.