Job Description
At arenaflex, we're committed to delivering exceptional customer experiences through our innovative solutions and dedicated team members. As a growing organization, we're seeking a highly skilled and motivated IT Help Desk Support Specialist to on a seasonal basis. This is an exciting opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our customers. About arenaflex arenaflex is a leading provider of customer experience solutions, helping businesses thrive in today's fast-paced digital landscape.
Our team of experts is passionate about delivering exceptional service, and we're committed to creating a work environment that fosters growth, innovation, and collaboration. As a seasonal IT Help Desk Support Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. Job Summary We're seeking a highly skilled and motivated IT Help Desk Support Specialist to on a seasonal basis. As a key member of our support team, you'll be responsible for providing exceptional customer service, troubleshooting technical issues, and resolving complex problems.
You'll work closely with our customers, vendors, and management to ensure seamless communication and effective issue resolution. Key Responsibilities * Accept inbound requests via phone, chat, email, and ticket queues * Record and process incidents and service requests according to process specifications * Communicate with users to understand issues and provide solutions * Document and resolve incidents according to process specifications * Forward incidents which cannot be resolved to downstream support groups according to process specifications * Initiate escalations according to process specifications * Work collaboratively with the support team via Group Chat Application * Assist with training and supporting fellow agents * Average expected time on task between 4 to 12 minutes * Expected resolution rate between 50% - 80% Requirements * Six months of technical support experience (preferred) * Basic understanding of computer technology and IT support * Experience in customer service, ideally gained in a customer-facing environment * English proficiency in both verbal and written form * Must be culturally sensitive and appreciate cultural differences * A+, Network+, or bolthires certifications (a plus) * TIL v3 (a plus) * Basic knowledge of computer technology: + Windows Client + bolthires Outlook + bolthires Office (Word, Excel, PowerPoint) + Diverse browser support experience (Internet Explorer, Chrome, & Firefox) + PC hardware + Basic understanding of networks * Knowledge of the following (a plus): + Windows Active Directory and domain concept + Enterprise mobile device knowledge + Fixed network telephones and VoIP telephone support Soft Skills Profile * Professionalism at all times, assertiveness, and accountability * Good timekeeping, flexibility, drive, enthusiasm, initiative, commitment, and self-motivation * Respect for colleagues, desire to learn * Ability to communicate effectively with corporate customers of different technical expertise, peers, and all levels of management * Ability to efficiently resolve customer problems and escalate further as appropriate according to company procedures * Ability to work well under pressure, set priorities, and comfortable making quick decisions Work Environment and Culture * Remote work environment with flexible scheduling * Collaborative and dynamic team culture * Opportunities for growth and development * Recognition and rewards for outstanding performance * Comprehensive benefits package, including 401(k) matching, dental insurance, employee discount, health insurance, paid time off, referral program, and vision insurance
Compensation and Benefits * Hourly rate: $17.00 * Benefits package, including 401(k) matching, dental insurance, employee discount, health insurance, paid time off, referral program, and vision insurance * Opportunities for career growth and development Eligibility and Location * Must reside in the United States or have a valid U.S.
address for residence * Currently, this position may be performed only in the states listed here * Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets If you're a motivated and experienced IT Help Desk Support Specialist looking for a seasonal opportunity, we encourage you to apply. Please through our website, and we'll review your qualifications and experience. We look forward to hearing from you! Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.