Job Description
Introduction to arenaflex arenaflex is a leading organization in the private sector, dedicated to providing exceptional services and support to its clients. With a strong commitment to excellence and customer satisfaction, arenaflex is seeking a highly skilled and experienced Client Relationship Analyst and Data Entry Specialist to join its team. As a key member of the client support team, you will be responsible for providing top-notch service, resolving complex issues, and fostering strong relationships with clients.
Job Synopsis
This exciting opportunity will allow you to work as the single point of contact for clients, addressing their everyday correspondence, conducting program surveys, and assisting with agreement drug store reviews. You will also be responsible for delivering program productivity, streamlining open doors, and collaborating with internal teams to identify and resolve issues on behalf of clients. As a Client Relationship Analyst and Data Entry Specialist, you will be the face of arenaflex, providing exceptional service and support to clients while driving business growth and success.
Key Responsibilities Maintain and reinforce client relationships by providing required services that address client concerns and issues Act as a subject matter expert to drive program advancement opportunities and provide guidance on complex issues Own the end-to-end resolution for any inquiries and issues, exhibiting impressive skill and providing the highest level of service consistently Utilize cross-functional support teams to request and interpret different data streams, and communicate business results and trends that impact clients and their overall program execution Solicit client feedback and determine process improvement solutions, suggesting framework upgrades as needed Instruct clients on reporting changes and guide them through the changes, analyzing client requirements to foster more effective reporting Offer essential support to clients for reviews, providing clarification on data transfer through various systems Participate in client review cycles, offering support on-site or remotely, and maintain records of client interactions, details, complaints, remarks, and actions taken Develop and cultivate working relationships with internal partners (IT, Stores, Legal, Sales, etc.) to facilitate useful exchanges of information Foster an in-depth understanding of the 340B program, striving to improve the overall productivity and attractiveness of the program Stay up-to-date on the healthcare and pharmacy services industry, continually utilizing that knowledge to identify ways and make proposals to improve the 340B program Essential Qualifications To be successful in this role, you will need to possess a Bachelor's degree or a high school diploma with at least 2 years of client or record relationship experience.
You should have experience in diagnosing, isolating, and resolving moderate to complex business issues, as well as developing approaches to achieve objectives and meet deadlines with minimal management. Excellent communication skills, both verbal and written, are essential, as well as experience providing customer service to internal and external customers. Technical Skills Basic level expertise in bolthires Excel, including opening a workbook, inserting a line, selecting font and size, formatting cells as currency, using copy, paste, and save functions, aligning text, selecting cells, renaming a worksheet, inserting a section, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check, or printing worksheets Basic level expertise in bolthires PowerPoint, including inserting, rearranging, hiding, and deleting slides, navigating between slides, increasing list level, adding, centering, and editing text, changing views, inserting a table or a note, moving items, printing outline view, or running a slide show Basic level expertise in bolthires Word, including opening a document, cutting, pasting, and aligning text, selecting font type and size, changing margins and section width, sorting, inserting shots, pictures, and dates, using find and replace, fix, spell check, track changes, review sheet, or printing capabilities Preferred Qualifications While not required, a Bachelor's degree and at least 2 years of client or customer service experience are preferred.
Experience working in a client or account management environment, as well as experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, or PBM, would be highly beneficial. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Client Relationship Analyst and Data Entry Specialist, you will have access to training and development programs, as well as opportunities for career advancement and professional growth.
You will be part of a dynamic team that values innovation, creativity, and collaboration, and you will be encouraged to share your ideas and insights to drive business success. Work Environment and Company Culture arenaflex is a fast-paced and dynamic organization that values its employees and is committed to providing a positive and supportive work environment. We believe in fostering a culture of excellence, integrity, and respect, and we strive to create an inclusive and diverse workplace that reflects the communities we serve.
As a member of our team, you will be part of a collaborative and innovative environment that encourages creativity, teamwork, and open communication. Compensation, Perks, and Benefits arenaflex offers a competitive salary and benefits package, including health insurance, retirement plans, paid time off, employee discounts, life insurance, and tuition assistance. We also offer a range of health and wellness programs, as well as opportunities for career advancement and professional growth. Conclusion If you are a motivated and experienced Client Relationship Analyst and Data Entry Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex.
With your skills and experience, you will be able to make a real difference in the lives of our clients and contribute to the success of our organization. Don't miss out on this chance to join a dynamic team and take your career to the next level. and become a part of the arenaflex team!