Job Description
Job Title: Call Center Operator (Part-Time) – Santa Rosa
Job Type: Part-Time (less than 4 hours per day)
Salary: Negotiable
Company: AT&T
Benefits: Health Coverage, Dental Coverage, Paid Training, Paid Vacations
Job Summary:
AT&T, a Fortune 500 company and one of the world’s leading communications service providers, is seeking a part-time Call Centre Operator to join our team in Santa Rosa. The ideal candidate will work less than 4 hours per day and be eligible for a full benefits package including health and dental coverage, paid training, and paid vacations.
Job Description:
As a Call Centre Operator, you will be the first point of contact for our customers. You will be responsible for answering inbound calls, providing product information, resolving technical issues, and providing world class customer service.
Responsibilities:
– Handle inbound calls in a timely manner
– Follow communication scripts provided
– Identify customer needs, clarify information, and provide solutions
– Maintain customer records by updating account information
– Build sustainable relationships and engage customers by going the extra mile
– Keep up-to-date with product knowledge
Requirements:
– Excellent communication and interpersonal skills
– High school diploma or equivalent
– Prior experience in a call center or customer service role is an advantage
– Proficient in relevant computer applications
– Knowledge of customer service principles and practices
– Willingness to work in different shifts
Benefits:
– Health and Dental coverage
– Paid training
– Paid vacations
– Opportunities for career advancement
– Employee discounts
Educational Qualifications:
– High school diploma or equivalent
– Further certifications in Customer Service will be an advantage
Experience:
– Prior experience in customer service or call center role is preferred but not required. Training will be provided.
Company Overview:
AT&T is a leading name in the telecommunication and technology industry. With a rich heritage and a mission to connect people with their world, everywhere they live and work, we aim to ensure our customers have the best experience possible. As an employee of AT&T, you’ll be part of a diverse team that values high-performance, innovation, and a strong commitment to our customers.
If you meet the requirements and are eager to join our team, please apply with your resume and a cover letter. AT&T is proud to be an equal opportunity employer.
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