Job Description
Job Description – Live Chat Agent (E-commerce – Luxarmonie) About Luxarmonie Luxarmonie is an online store specializing in high-end lighting fixtures. We sell internationally and focus on premium design, customer experience, and conversion. Your Mission As a Live Chat Agent, you will be in charge of: - Answering customer messages via the live chat on our website. - Responding as quickly as possible to each customer request. - Navigating our website to find accurate product information. - Advising customers in a commercial and helpful way: helping them choose the right lighting fixture (style, size, room, ambiance), answering questions about products, delivery, materials, dimensions, etc.
Reassuring customers and guiding them toward completing their purchase. Maintaining a professional, friendly, and sales-oriented tone. Required Profile French speaker (preference) – mandatory Very good written communication skills. Comfortable with customer service and commercial interaction. Experience in live chat support, customer service, or e-commerce is a strong plus. Ability to quickly understand products by browsing the website. Reliable, responsive, and well-organized. Apply tot his job