Job Description
Introduction to arenaflex arenaflex is a leading financial services organization dedicated to providing top-notch support to its customers, including active-duty service members, veterans, and their families. As a multinational company with a rich history of innovation and expertise, arenaflex is committed to helping individuals and institutions grow and protect their wealth. With a strong focus on diversity, equity, and inclusion, arenaflex recognizes that its strength and success are directly linked to the quality and skills of its diverse associates.
About the Office of Servicemembers' Group Life Insurance (OSGLI) Customer Service Center
The OSGLI Customer Service Center is a critical component of arenaflex's operations, providing essential support to servicemembers, veterans, and their families. As a Customer Service Representative in this center, you will play a vital role in delivering exceptional service, answering customer inquiries, and resolving issues in a professional and courteous manner. With a strong commitment to customer satisfaction, you will be the face of arenaflex, providing personalized support and guidance to those who need it most.
Key Responsibilities Provide accurate and timely information to policyholders, parents, spouses, and beneficiaries regarding benefit coverage, policy details, and other related inquiries Receive, evaluate, and respond to customer inquiries via phone, email, or mail, using computerized systems for tracking, information gathering, and troubleshooting Assess customer needs and suggest alternative products or services to meet their requirements Handle customer complaints and issues in a professional and empathetic manner, escalating complex cases to senior representatives or management as needed Utilize strong communication and interpersonal skills to build trust and rapport with customers, ensuring a positive experience and promoting arenaflex's products and services Maintain accurate records of customer interactions, using computerized systems to update policy information, track customer inquiries, and document resolutions Collaborate with internal stakeholders, including underwriting, claims, and policy administration teams, to resolve customer issues and provide seamless support Essential Qualifications To be successful in this role, you will need: 1-3 years of directly related customer service experience, preferably in an insurance or financial services environment A college degree or equivalent business/military experience, with a strong focus on customer service, communication, and problem-solving Excellent people skills, with the ability to think like the customer and provide personalized support and guidance A passion for delivering top-quality service, with a strong commitment to customer satisfaction and loyalty Proven record of dependability, punctuality, and reliable attendance, with the ability to work in a fast-paced, inbound service center environment Strong technical skills, including proficiency with keyboard and window-based applications, internet, and computerized systems Ability to learn and retain complex technical information, with a strong focus on continuous learning and professional development Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a remote or virtual environment, with the ability to self-motivate and work independently Knowledge of insurance products and services, including life insurance, annuities, and retirement-related services Strong analytical and problem-solving skills, with the ability to think critically and outside the box Excellent organizational and prioritization skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment Strong active listening skills, with the ability to understand and respond to customer needs in a professional and empathetic manner Skills and Competencies To be successful in this role, you will need to demonstrate the following skills and competencies: Strong communication and interpersonal skills, with the ability to build trust and rapport with customers Excellent problem-solving and analytical skills, with the ability to think critically and outside the box Strong technical skills, including proficiency with keyboard and window-based applications, internet, and computerized systems Ability to work in a fast-paced, inbound service center environment, with a strong focus on customer satisfaction and loyalty Strong organizational and prioritization skills, with the ability to manage multiple tasks and deadlines Ability to learn and retain complex technical information, with a strong focus on continuous learning and professional development
Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers.
As a Customer Service Representative, you will have access to a range of learning and development opportunities, including:
Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role Opportunities for career advancement, including promotions to senior representative or leadership roles Access to a range of learning resources, including online courses, workshops, and conferences Coaching and mentoring from experienced professionals, designed to help you achieve your career goals Work Environment and Company Culture At arenaflex, we are proud of our diverse and inclusive culture, which values and respects the contributions of all employees.
As a Customer Service Representative, you will be part of a dynamic and supportive team, with a strong focus on collaboration and teamwork. Our company culture is built on the following values: Respect and empathy for our customers and colleagues A commitment to excellence and continuous improvement A focus on innovation and creativity, with a willingness to think outside the box A strong sense of community and social responsibility, with a commitment to giving back to our communities
Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including: Market-competitive base salaries, with opportunities for bonuses and incentives
Comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, and paid time off Retirement plans, including a 401(k) plan with company match Access to a range of work-life resources, including parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development support Tuition assistance programs, designed to help you achieve your educational goals Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity.
As a Customer Service Representative at arenaflex, you will be part of a dynamic and supportive team, with a strong focus on collaboration and teamwork. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an ideal role for anyone looking to take their career to the next level. to and start making a difference in the lives of our customers!