Job Description
Join arenaflex, a leading health company dedicated to improving lives and communities, and make a meaningful impact in the lives of our customers. Are you passionate about delivering exceptional customer experiences and making a difference in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our arenaflex team as a Customer Care Representative II in our Outbound Call Center. As a key member of our team, you will play a vital role in providing top-notch customer service, resolving issues, and exceeding customer expectations.
About arenaflex arenaflex is a health company dedicated to improving lives and communities – and making healthcare simpler. As a part of the arenaflex family of companies, we leverage the power of new technologies and a strong, clinical-first lens to deliver member-centered, lasting pharmacy care. Our mission is to empower individuals to take control of their health, and we're committed to making a positive impact in the lives of our customers. Job Summary As a Customer Care Representative II, you will be responsible for making outbound calls and responding to customer questions via telephone and written correspondence regarding insurance benefits and pharmacy delivery.
You will work closely with internal and external customers to provide assistance, resolve issues, and exceed customer expectations. If you're a customer service enthusiast with a passion for problem-solving and a knack for building strong relationships, we want to hear from you! Key Responsibilities * Initiating outbound calls to internal and external customers to provide assistance regarding insurance benefits, provider contracts, eligibility, and claims * Analyzing problems and providing information/solutions to customers * Operating a PC/image station to obtain and extract information; documenting information, activities, and changes in the database * Developing and maintaining positive customer relations and coordinating with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner * Researching and analyzing data to address operational challenges and customer service issues * Providing external and internal customers with requested information; proficient in all basic customer service functions * Receiving and placing follow-up telephone calls/e-mails to answer customer questions * Seeking, understanding, and responding to the needs and expectations of internal and external customers * Outbound calls are conducted in the ZipDrug business area Essential Qualifications * High school diploma or equivalent required * Minimum of 1 year of experience in an automated customer service environment * Any combination of education and experience that would provide an equivalent background Preferred Skills, Contributions, and Experience * Strong oral, written, and interpersonal communication skills * Problem-solving skills, facilitation skills, and analytical skills * Experience working in a URAC accredited area * Proficiency in basic customer service functions, including phone, email, and chat support Skills and Competencies Required for Success * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Proficiency in basic computer skills, including bolthires Office and database management * Strong attention to detail and organizational skills * Ability to work independently and as part of a team * Strong customer service skills, with a focus on building strong relationships and exceeding customer expectations
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.
As a Customer Care Representative II, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and collaborative work environment that encourages open communication and teamwork * A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off Work Environment and Company Culture
Our Outbound Call Center is a dynamic and fast-paced environment where no two calls are ever the same.
As a Customer Care Representative II, you'll work in a collaborative and supportive team environment, where you'll have the opportunity to build strong relationships with your colleagues and customers. We're committed to creating a work environment that's inclusive, diverse, and respectful, where everyone feels valued and empowered to succeed. Compensation, Perks, and Benefits As a Customer Care Representative II, you'll receive a competitive salary, plus a comprehensive benefits package that includes: * Medical, dental, and vision insurance * 401(k) matching and paid time off * A $500 sign-on bonus * Opportunities for career advancement and professional growth * A supportive and collaborative work environment that encourages open communication and teamwork If you're a customer service enthusiast with a passion for problem-solving and a knack for building strong relationships, we want to hear from you!
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! ! For more exciting job opportunities, please click here!