Job Description
Join arenaflex and become a part of a dynamic team that is revolutionizing the way we deliver exceptional customer experiences. At arenaflex, we believe that with the right support, individuals and organizations can achieve unimaginable success. As a Customer Experience Concierge, you will be at the forefront of delivering world-class customer experiences that exceed our clients' expectations. You will be part of a global and diverse community of partners who are passionate about supporting our clients, networks, and each other.
Our commitment to excellence is unwavering, and we strive to create a work environment that is inclusive, supportive, and empowering. About arenaflex arenaflex is a private organization that is dedicated to providing innovative solutions that meet the evolving needs of our clients. We are a company that values diversity, equity, and inclusion, and we strive to create a workplace culture that is welcoming and inclusive of all individuals. Our mission is to empower our employees to grow and develop in their careers, and we offer a range of benefits, projects, and flexibility that support their professional and personal growth.
Job Summary As a Customer Experience Concierge, you will be responsible for delivering exceptional customer experiences to our clients visiting the bolthires Centurion Lounge at the IAH Airport. You will be the face of bolthires to our clients, serving as a brand ambassador and providing personalized support to meet their needs. You will work as part of a high-performing team to create memorable experiences that exceed our clients' expectations. Key Responsibilities * Welcome and serve bolthires Card Members upon arrival at the lounge * Provide exceptional customer service, ensuring that every interaction is personalized and memorable * Anticipate and address clients' needs, providing proactive solutions to resolve issues and exceed expectations * Utilize the Client's First mindset to address clients' needs and expectations * Provide travel and lifestyle recommendations, as well as assistance with reservations and other requests * Collaborate with food and beverage partners to meet the needs of our Card Members * Work effectively in a fast-paced, dynamic environment, adapting to changing circumstances and priorities * Demonstrate a high level of technical skills, using various technology platforms to provide support in a face-to-face environment * Maintain a positive and professional demeanor, even in challenging situations Requirements * At least 1 year of experience in a customer-facing role, preferably in a premium or luxury setting * Experience in a reservation or travel industry setting is highly desirable * Proven ability to provide exceptional customer service, with a focus on proactive problem-solving and personalized support * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues * Ability to work effectively in a team environment, with a focus on collaboration and mutual support * Strong technical skills, with the ability to use various technology platforms to provide support in a face-to-face environment * Ability to adapt to changing circumstances and priorities, with a focus on flexibility and resilience * Availability to work flexible shifts, including evenings, weekends, and holidays Preferred Qualifications * Experience working in a high-pressure, fast-paced environment * Knowledge of bolthires products and services, as well as the travel and lifestyle industry * Certification in customer service or a related field * Experience working with diverse populations and cultures What We Offer * Competitive hourly rate of $20-$30 per hour * Opportunities for career growth and development, with a focus on empowerment and empowerment * A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion * A range of benefits, projects, and flexibility to support your professional and personal growth * The opportunity to work with a global and diverse community of partners who are passionate about delivering exceptional customer experiences If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates who are passionate about delivering exceptional customer experiences.