Job Description
Are you a night owl with exceptional customer service skills and a passion for helping others? Do you thrive in fast-paced environments and enjoy working independently? If so, we invite you to join arenaflex as a Remote, 3rd Shift, 11pm-7am Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch service to our customers, ensuring their financial needs are met, and protecting our organization's credibility. About arenaflex arenaflex is a leading financial institution dedicated to providing innovative solutions to our customers.
We pride ourselves on our commitment to excellence, customer satisfaction, and community involvement. Our team is comprised of talented professionals who share a common goal: to make a positive impact on the lives of our customers. As a Remote, 3rd Shift, 11pm-7am Customer Service Representative, you will be part of a dynamic team that values collaboration, innovation, and continuous learning. Job Summary We are seeking a reliable and customer-focused individual to as a Remote, 3rd Shift, 11pm-7am Customer Service Representative.
In this role, you will be responsible for performing approvals of consumer loans, making payment arrangements, and helping customers with any questions. You will also undertake an intermediary role between potential clients and our financial institution, ensuring that qualified applicants obtain loans in a timely manner and protecting our organization's credibility. Responsibilities and Duties As a Remote, 3rd Shift, 11pm-7am Customer Service Representative, your key responsibilities will include: * Making outbound and receiving inbound calls to assist customers with their financial needs * Consistently and accurately documenting all information pertaining to accounts * Using basic business math to solve problems and make informed decisions * Speaking clearly, concisely, and effectively; listening to, and understanding information and ideas as presented verbally * Maintaining a manner which shows sensitivity, tact, and professionalism when speaking to customers * Following written and/or verbal instructions * Working within the laws, rules, regulations, policies, and/or procedures * Processing card payments accurately * Performing the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems * Reviewing applicants to evaluate their eligibility for loan * Following up with customers to clarify important points * Finalizing loan details and keeping customers informed in rules and obligations * Remaining up-to-speed regarding lending and other financial services * Creating and renewing records * Identifying customer needs, exploring all options availability to customers * Ability to work in a fast-paced, team-oriented environment, and change quickly with the needs of the company * Ability to multi-task by speaking with customers and typing notes simultaneously * Meeting monthly individual goals as set by management
Required Skills To succeed in this role, you will need to possess: * Excellent Customer Service skills * Exceptional verbal and written communication skills * Ability to remain calm and courteous under pressure and navigate tense situations * Proficient with technology, especially computers, software applications, and phone systems Preferred Education and/or Experience While a minimum of a High school diploma/GED is required, we prefer candidates with: * Previous customer service experience in a financial institution or related field * Technical skills, such as proficiency in MS: Word, Excel, PowerPoint, Outlook, and cloud-based storage Technical Skills As a Remote, 3rd Shift, 11pm-7am Customer Service Representative, you will need to be proficient in: * MS: Word, Excel, PowerPoint, Outlook * Internet and cloud-based storage * Multiple software systems used for loan applications and customer management Working Conditions / Physical Demands As a Remote, 3rd Shift, 11pm-7am Customer Service Representative, you will be required to: * Sit for long periods of time, talking, and listening constantly * Work a 3rd shift schedule, 11pm-7am * Complete a 1-week training period in our office, 8am-5pm, Monday-Friday
Career Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in our employees' growth and development.
As a Remote, 3rd Shift, 11pm-7am Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, financial services, and technology * Participate in training programs and workshops to enhance your performance and career prospects * Collaborate with a dynamic team of professionals who share your passion for customer service and financial innovation Work Environment and Company Culture arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
As a Remote, 3rd Shift, 11pm-7am Customer Service Representative, you will be part of a team that: * Prioritizes customer satisfaction and loyalty * Fosters a culture of innovation, creativity, and continuous learning * Emphasizes work-life balance and flexibility * Celebrates individual and team achievements
Compensation, Perks, and Benefits As a Remote, 3rd Shift, 11pm-7am Customer Service Representative, you will be offered: * Competitive salary and benefits package * Opportunities for career growth and advancement * Flexible work arrangements and remote work options * Access to cutting-edge technology and training programs * Recognition and rewards for outstanding performance If you are a motivated and customer-focused individual who is passionate about helping others, we invite you to apply for the Remote, 3rd Shift, 11pm-7am Customer Service Representative role at arenaflex.
Please apply including your resume and a cover letter, to. We look forward to hearing from you!