Job Description
Introduction to arenaflex arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from 70+ countries, we proudly unite as game-changers, supporting each other's success and well-being. Due to our continued growth, we are looking for talented individuals to join our purpose and provide exceptional customer service experiences.
Reimagine
Your
Career Are you looking for a work-from-home career change with a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for
Career Growth awards every year? Then a remote Customer Service Representative - Seasonal position at arenaflex is just the right place for you! As a remote Customer Service Representative - Seasonal (Bilingual: Spanish / English), you will join an organically diverse team where all members contribute and support each other's success and well-being.
Career Growth and Personal Development
This is a great work-from-home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We will give you all the training, technologies, and continuing support you need to succeed. Plus, at arenaflex, there is real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Key Responsibilities As a Customer Service Representative - Seasonal (Bilingual: Spanish / English) working from home, you will: Provide inbound customer support using a call flow guide in the customer's preferred language Help customers resolve technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences with a smile Essential Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service Representative - Seasonal (Bilingual: Spanish / English) (Remote) role include:
The ability to speak fluent Spanish and English 1+ year of customer service experience A high school diploma or GED A quiet, distraction-free environment to work from in your home Strong computer navigation skills and PC knowledge Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Preferred Qualifications In addition to the essential qualifications, we prefer candidates with: Previous experience working in a remote or virtual environment Familiarity with customer relationship management (CRM) software Excellent problem-solving and conflict resolution skills Ability to work in a fast-paced environment and adapt to changing situations Computer and Internet Requirements To perform this role, you will need: A desktop or laptop computer (No Chromebooks, iPads, tablets, mobile phones, etc.) Operating System: Windows 10+, MacOS 10.15 or MacOS 12 RAM: 8GB or higher Processor: Intel i5/AMD Ryzen 5 or higher DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) Speeds: 10 mbps download and 3 mbps upload or higher While working, you will be required to hardwire with an ethernet cable What's in it for You One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: Paid training and performance-based incentives Lucrative employee referral bonus opportunities Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and diverse culture.
We believe in championing our people and providing a work environment that is supportive, collaborative, and fun. Our remote work setup allows you to work from the comfort of your own home, with the flexibility to balance your work and personal life. We also offer a range of programs and events to support your well-being, career growth, and personal development. Compensation, Perks, and Benefits We offer a competitive compensation package, including paid training, performance-based incentives, and lucrative employee referral bonus opportunities.
We also provide a range of perks and benefits, including health and wellness programs, mentorship programs, and celebrations for various events throughout the year. Conclusion If you're looking for a work-from-home career change with a company that values its people and provides exceptional customer experiences, then a remote Customer Service Representative - Seasonal position at arenaflex is the perfect opportunity for you. and discover why over 400,000 game-changers around the globe call arenaflex their employer of choice.
Reimagine the best version of you and of passionate and dedicated individuals who are committed to providing exceptional customer service experiences.