Job Description
Join the arenaflex Team and Revolutionize the Customer Returns Experience Are you a seasoned program manager with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, the leading e-commerce company dedicated to providing top-notch products and services to our loyal customers. We're seeking an experienced Program Manager to and lead the charge in improving our customer returns experience.
About arenaflex arenaflex is a privately-held company that's revolutionizing the way people shop online. With a focus on customer satisfaction and a commitment to excellence, we've built a reputation as one of the most trusted e-commerce brands in the industry. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to help us take our customer returns experience to the next level. Job Summary As a Program Manager on our Customer Returns Experience team, you'll play a critical role in driving business growth and improving customer satisfaction.
You'll work closely with cross-functional teams to develop and implement new returns processes, identify areas for improvement, and collaborate with stakeholders to ensure seamless execution. If you're a seasoned program manager with a passion for customer experience and a knack for driving results, we want to hear from you. Key Responsibilities * Foster a deep understanding of our customer segments to best comprehend and address their needs * Develop and implement new returns processes to make the returns experience more convincing, effective, and customer-friendly * Own the development and launch of returns solutions to address existing and future edge cases, including drop-off options at physical locations and introducing new carriers * Collaborate with cross-functional teams, including Satisfaction Teams, Merchandising Classification teams, Customer Service, and others within the RRC group * Drive continuous improvement by identifying and implementing creative solutions to delight our customers * Track key metrics and manage detailed project plans to drive execution and accountability * Communicate project updates to Customer Service and other key stakeholders * Identify areas of risk for RRC expectations and collaborate with leaders to address and resolve * Oversee interdependencies and coordination across projects to ensure that information related to project expectations, risks, and issues is accurately shared with key stakeholders * Cultivate collaboration, key relationships, coordinated planning, and mutually beneficial associations with leaders, project managers, and key stakeholders What You'll Need * Bachelor's degree in Business Administration, Finance, Operations Management, or a related quantitative field * 10+ years of experience in technical program management or similar experience managing cross-functional projects and aligning business and technical requirements * Proven track record of developing and improving customer-facing features in an product management capacity * Strong leadership and influencing skills to work collaboratively with cross-functional teams * Ability to work effectively with senior leadership and communicate product strategy and impact * Ability to present new, innovative solutions and answers to address diverse customer needs * Demonstrated expertise in driving growth and improvements in the customer experience space What We Offer * Competitive salary range of $42-$52/hour * Comprehensive benefits package, including medical, dental, and vision coverage * Generous paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance If you're a seasoned program manager with a passion for customer experience and a knack for driving results, we want to hear from you.
Please apply including your resume, cover letter, and any relevant documents, through our online portal. We can't wait to hear from you! !