Job Description
Introduction to arenaflex arenaflex is a pioneering force in the global tech solutions industry, renowned for creating innovative technology solutions that keep consumers connected. With a legacy spanning over 20 years, we have established ourselves as leaders in providing exceptional customer service to our partners and their customers. Our commitment to excellence is matched only by our passion for our people, and we strive to create a rewarding and collaborative work environment where each employee can thrive.
Job Overview We are seeking highly skilled and dedicated Customer Care and Sales Representatives to. As a Customer Care and Sales Representative at arenaflex, you will be responsible for delivering exceptional customer service while providing remote support for customer inquiries about lost or damaged devices and resolving customer issues. You will also be tasked with selling our Connected Home product and other offerings to customers on every call, engaging with them to understand their technology needs and selling protection and tech support solutions.
If you have a passion for selling services and solving problems, we encourage you to apply for this exciting opportunity. Key Responsibilities Maintain exceptional customer service standards while providing remote support for customer inquiries Resolve customer issues related to lost or damaged devices in a timely and professional manner Sell Connected Home products and other offerings to customers on every call, identifying and understanding their technology needs Engage with customers to sell protection and tech support solutions, upselling new products and services based on customer requirements Troubleshoot problems and find resolutions, demonstrating a dedication to customer satisfaction Work effectively in a fast-paced environment, multitasking with confidence and a "challenge accepted" attitude Essential Qualifications High school diploma or GED Flexibility to work all shifts as required, including evenings, weekends, or holidays 6 months of previous customer service experience (call center experience preferred) 6 months to 1 year of sales experience Technical aptitude to pass our readiness assessment Willingness to submit and pass a pre-employment background investigation and drug screen Preferred Qualifications Previous experience in a remote work environment Technical knowledge of devices and technology solutions Proven track record of meeting or exceeding sales targets Excellent communication and interpersonal skills Skills and Competencies Patience and exceptional listening skills Ability to identify, understand, and upsell new products and solutions based on customer needs Dedication to troubleshooting problems and finding a resolution Confidence in multitasking and working in a fast-paced environment A "challenge accepted" attitude and a passion for selling services and solving problems
Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees.
As a Customer Care and Sales Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, sales, and technology solutions. Our team is dedicated to supporting your career aspirations, and we offer opportunities for advancement and professional growth within the company. Work Environment and Company Culture arenaflex prides itself on creating a fun and casual work environment that is collaborative and rewarding. We believe in recognizing and rewarding our employees' contributions, and we offer a comprehensive benefits package that includes medical, dental, and vision health coverage, vacation time, holiday pay, and a 401k plan.
Our company culture is built on the values of teamwork, innovation, and customer satisfaction, and we strive to create an environment where each employee can maximize their talents and contributions. Compensation, Perks, and Benefits We offer a competitive compensation package, with average earners making $20 per hour and top performers earning up to $28.50 per hour. Our Pay Per Experience compensation model provides the opportunity to earn more based on the quality of service provided, with the potential for significant increases in earnings.
Additionally, we offer a range of perks and benefits, including flexible working hours, remote work opportunities, and comprehensive health coverage. Work from Home Requirements To be considered for this role, you must have a distraction-free workplace that is ergonomically set to meet our company's standards. You must also have a hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 5 Mbps. WiFi or hotspots are not allowed, and you must be willing to submit to a pre-employment background investigation and drug screen.
Conclusion If you are a motivated and customer-focused individual with a passion for selling services and solving problems, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Customer Care and Sales Representative, you will have the chance to work with a leading global tech solutions company, providing exceptional customer service and sales support to our customers. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an opportunity not to be missed.
to and take the first step towards a rewarding and challenging career with arenaflex.