Job Description
At arenaflex, we're passionate about providing top-notch customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service, support, and satisfaction. If you're a customer-centric professional with a knack for problem-solving and a passion for delivering exceptional service, we want to hear from you! About arenaflex arenaflex is a leading provider of waste and recycling services, dedicated to making a positive impact on our communities and the environment.
With a commitment to innovation, sustainability, and customer satisfaction, we're constantly striving to improve and expand our services. Our team is comprised of talented, driven individuals who share our vision and values, and we're excited to welcome like-minded professionals to our family. Position Overview As a Customer Service Representative at arenaflex, you'll be responsible for handling a high volume of incoming calls from residential and commercial customers regarding their waste and recycling services.
Your primary goal will be to provide exceptional customer service in a professional, positive, and efficient manner, effectively addressing customer complaints and concerns. You'll be the face of arenaflex, and your interactions will shape our customers' perceptions of our brand. Flexible
Remote and In-Office Work Arrangements We understand that work-life balance is essential, which is why we offer flexible remote and in-office work arrangements. This is a local position, and you'll have the opportunity to work from the comfort of your own home or our office, depending on your preference.
Key Responsibilities * Manage large amounts of inbound calls in a timely manner (75 to 120 per day) * Identify customers' needs, clarify information, research every issue, and provide solutions * Maintain call center database by entering information * Follow all communication procedures, policies, and guidelines during every customer interaction * Collaborate with internal teams to resolve complex customer issues * Continuously improve customer service processes and procedures to enhance the overall customer experience * Meet and exceed performance metrics, including call volume, resolution rates, and customer satisfaction scores Candidate Qualifications * Minimum one year of Call Center experience * High School diploma or GED * In-person and/or phone customer service experience * Excellent communication skills (oral and written) * Inbound Call Center experience * Professional demeanor * bolthires Office: Intermediate level * Bilingual English/Spanish is a plus Essential Skills and Competencies * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Excellent time management and organization skills * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Proficiency in CRM software and bolthires Office * Adaptability and flexibility in a rapidly changing environment Preferred Qualifications * Previous experience in the waste and recycling industry * Certification in customer service or a related field * Experience with customer relationship management (CRM) software * Bilingual English/Spanish proficiency
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their skills.
We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our team is passionate about learning and development, and we encourage our employees to take ownership of their growth and success. Work Environment and Company Culture
Our office is a dynamic, collaborative environment that fosters creativity, innovation, and teamwork. We prioritize work-life balance, offering flexible work arrangements, generous paid time off, and a comprehensive benefits package.
Our team is comprised of talented, driven individuals who share our vision and values, and we're excited to welcome like-minded professionals to our family. Compensation, Perks, and Benefits * Competitive salary and bonus structure * Comprehensive Medical, Dental, and Vision insurance * Short and long-term disability insurance * 401(k) plan with a generous company match * Employee discount program * Flexible remote and in-office work arrangements * Generous paid time off and holidays * Professional development opportunities and training programs EEO Statement arenaflex is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you're a motivated, customer-focused professional with a passion for delivering exceptional service, we want to hear from you! Please apply including your resume and a cover letter, to. We can't wait to welcome you to the arenaflex team!