Job Description
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Career in Transportation Solutions Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where every interaction makes a meaningful impact? Look no further than arenaflex, a leading transportation solutions provider with over 80 years of industry presence. We're on a mission to empower our employees to achieve their career aspirations, and we invite you to join our esteemed team as a Customer Service Representative.
About arenaflex arenaflex is a renowned transportation solutions provider that has been shaping the industry for over eight decades. Our commitment to nurturing top talent and prioritizing employee growth has earned us a reputation as a leader in our field. We believe that every employee is a vital part of our success, and we strive to create a work environment that fosters collaboration, innovation, and personal growth. The Role of a Customer Service Representative at arenaflex As a Customer Service Representative at arenaflex, you'll play a pivotal role as the primary point of contact for our valued customers.
Working under the guidance of our dedicated customer service supervisor, you'll handle telephone inquiries, manage customer accounts, process payments, and initiate cases for further investigation with utmost diligence and care. Your exceptional communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team. Key Responsibilities * Assist customers in seamlessly navigating the account opening process, ensuring a smooth and hassle-free experience. * Clearly communicate account terms, conditions, and policies to customers, providing transparent and accurate information.
* Process account payments and perform end-of-shift cash-out procedures accurately, maintaining high-performance standards. * Conduct account maintenance tasks such as changes, adjustments, and statement requests, ensuring that customer information is up-to-date and accurate. * Reach out to customers for additional account information as needed, demonstrating a proactive approach to customer satisfaction. * Provide support in resolving customer concerns and correspondence, escalating issues to supervisors as necessary.
* Prepare insightful reports, including the CSR Daily Activity report and cash-out report, to inform business decisions and drive growth. Requirements * High School Diploma (some college preferred) and a minimum of 2 years of customer service experience, with a proven track record of delivering exceptional service. * Proficiency in typing (30 words per minute), with the ability to maintain high productivity levels. * Strong computer skills, with the ability to multitask across various programs, including our proprietary software.
* Willingness to commute to our Union, NJ location for initial 5-week training, followed by fully remote work from home. * Successful completion of a background check and drug test, ensuring a safe and secure work environment. Job Details * Initial 5-week training on-site in Union, NJ, followed by fully remote work from home. * Competitive compensation: $17.00/hour; $18.50/hour for bilingual candidates fluent in Spanish. * Work schedule: Monday-Friday, 9:00 am - 5:30 pm, with flexibility to accommodate varying customer needs.
* Opportunity to work with a dynamic team, where your contributions truly make a difference. Why Join arenaflex? * Career Growth Opportunities: arenaflex is committed to empowering our employees to achieve their career aspirations. We offer a range of training programs, mentorship opportunities, and career development initiatives to help you grow professionally. * Learning
Benefits: We believe in the importance of continuous learning and professional development. arenaflex offers a range of training programs, workshops, and online courses to help you stay up-to-date with industry trends and best practices.
* Work Environment and Company Culture:
Our dynamic team is passionate about delivering exceptional service and making a meaningful impact. We foster a collaborative, inclusive, and supportive work environment that encourages creativity, innovation, and personal growth. * Compensation, Perks, and
Benefits: arenaflex offers a competitive compensation package, including a range of benefits, perks, and incentives to recognize and reward your hard work and dedication. If you're a customer-centric individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity at arenaflex.
Please apply including your resume and a cover letter, to. We look forward to welcoming you aboard and embarking on a fulfilling career journey together! Equal Employment Opportunity arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and members of underrepresented groups.