Job Description
Introduction to arenaflex arenaflex is a leading organization dedicated to providing exceptional customer service experiences. As a company that values innovation, empathy, and excellence, we are seeking a highly skilled and motivated Customer Service Representative to. If you are passionate about delivering top-notch service, thrive in fast-paced environments, and are committed to making a positive impact, we encourage you to apply for this exciting opportunity. Job Overview In this full-time role, you will be responsible for effectively processing inbound calls, verifying demographic information, and initiating requests for medical transportation.
As a Customer Service Representative at arenaflex, you will provide quality service by reviewing account status, taking appropriate action, and ensuring customer satisfaction through rapid response to inquiries and requests. Your exceptional communication skills, friendly demeanor, and empathetic approach will be essential in maintaining a high level of customer satisfaction. Key Responsibilities Take inbound calls, verify basic demographic information, and accurately enter data to provide transportation services Maintain control of conversations, ensuring that all interactions are professional, courteous, and respectful Interface with callers from diverse backgrounds, including representatives of health plans, medical providers, medical facilities, transportation vendors, and the general public Generate courtesy calls and data records to ensure compliance with policies and procedures Provide high-quality customer interactions, adhering to established policies and procedures Maintain accurate and complete conversation and data records Effectively handle calls, meeting performance standards within a short period of completing the training program Contribute to team efforts by accomplishing related results as needed Performance Expectations To be successful in this role, you will be expected to meet the following performance standards: Achieve 5:00 talk time or less per call Handle a minimum of 1100 calls per month Maintain a QA score of 95.00% or higher Qualifications and Skills To be considered for this position, you should possess the following qualifications and skills: High school diploma or GED equivalent required; college education preferred Strong understanding of customer care processes and techniques Ability to work independently and adapt to learning styles to meet client needs Minimum of one year of customer service experience preferred Excellent written, oral, and interpersonal communication skills Exceptional listening, technical, and analytical skills Ability to communicate clearly and professionally through verbal and written means Strong interpersonal communication skills and ability to establish effective working relationships Ability to multi-task, complete tasks within deadlines, and thrive in a fast-paced environment Self-motivated, with the ability to function without continuous supervision Proficient in using computers and various software packages Flexible, with good time management skills and ability to manage multiple tasks Physical Demands and Work Environment
This role requires: Sitting for extended periods Reading computer screens, mail, and email Talking on the phone for extended periods Ability to unpack and move supplies up to 30 pounds
The work environment is professional, deadline-oriented, and interactive, with opportunities for collaboration with staff members.
Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training programs, performance feedback, and opportunities for advancement within the company. Our goal is to help you succeed and advance in your career, while providing exceptional service to our customers. Compensation and Benefits arenaflex offers a competitive compensation package, including: $12.00 per hour 401(k) plan Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work-from-home opportunity Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at arenaflex.
As a Customer Service Representative, you will be an integral part of our team, providing exceptional service to our customers and contributing to the success of our organization. and take the first step towards a fulfilling career with arenaflex. To apply for this position, please ensure that you meet the qualifications and requirements outlined above. You must live in the state of Kansas to be considered for this role. If you are a motivated and customer-focused individual, we look forward to receiving your application.