Job Description
Welcome to arenaflex arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a leader in the healthcare industry, we are committed to making a positive impact on the communities we serve. Our team is guided by a culture of diversity and inclusion, and we are dedicated to advancing health equity on a global scale. If you are passionate about delivering exceptional customer service and making a difference in people's lives, we invite you to as a Customer Service Representative.
About the Role In this full-time, Monday to Friday role, you will enjoy the flexibility to telecommute from anywhere within the U.S. and take on challenging and rewarding responsibilities. As a Customer Service Representative, you will be the primary point of contact for patients and providers, answering incoming phone calls and resolving issues in a professional and compassionate manner. You will work closely with our team to deliver information, answer questions, and provide support to our clients and customers, ensuring that they receive the best possible care and service.
Primary Responsibilities Answer incoming phone calls from patients and 3rd party vendors to identify the type of assistance the caller needs Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller Deliver information and answer questions in a positive manner to facilitate strong relationships with clients' customers Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends Requirements and Qualifications To be successful in this role, you will need to have a strong passion for delivering exceptional customer service, as well as the following qualifications: Required Qualifications High School Diploma / GED 2 years of experience in written correspondence with clients / customers 2 years of experience in a metrics-based role 2 years of experience in customer service call center environment Familiarity with using computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Ability to work any shift between the hours of 8:30 AM - 5:00 PM MST from Monday - Friday Must be 18 years of age OR older Preferred Qualifications Prior health care experience Telecommuting Requirements To work from home, you will need to have a dedicated work area that is separated from other living areas and provides information privacy.
You will also need to have a reliable high-speed internet connection and be able to keep all company sensitive documents secure. Soft Skills Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner Skilled in problem solving to quickly assess current state and formulate recommendations What We Offer At arenaflex, we offer a comprehensive benefits package, including a competitive salary, incentive and recognition programs, equity stock purchase, and 401k contribution.
We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. As a Customer Service Representative, you can expect to earn a salary range of $16.00 - $28.27 per hour, depending on your location and qualifications. Our Mission and Values At arenaflex, our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Diversity and Inclusion arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can make a difference at arenaflex. Conclusion Joining arenaflex as a Customer Service Representative is a great opportunity to make a positive impact on people's lives and advance your career in a supportive and inclusive work environment.
With a comprehensive benefits package, opportunities for growth and development, and a commitment to diversity and inclusion, we believe that arenaflex is the perfect place to start or continue your career. and take the first step towards a rewarding and challenging career as a Customer Service Representative at arenaflex.
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