Job Description
At arenaflex, we're dedicated to helping save lives and protect families, businesses, and communities every day. As the #1 smart home security provider in the U.S., we're committed to delivering innovative products and services that make a real difference in people's lives. Our mission is clear: we help save lives for a living. If you're looking for a career where you can make a real impact, today and put purpose behind your paycheck. Job Summary: We're seeking an experienced Customer Service Representative to join our remote call center team.
As a key member of our operations team, you'll be responsible for answering, responding to, and following up on alarm activity, ensuring the highest level of customer satisfaction and security. This is a unique opportunity to work with a dynamic team, develop your skills, and make a real difference in people's lives. Responsibilities: As a Customer Service Representative, you'll perform some or all of the following duties: * Verify, respond to, and dispatch on emergency signals in a timely and efficient manner * Answer incoming calls from customers, responding to their queries and concerns * Operate under close supervision during the first 30 days, with ongoing training and support to ensure your success * Stay up-to-date with company policies, procedures, and guidelines, as well as central station policies and protocols * Meet minimum productivity standards, with a focus on delivering exceptional customer service and quality results * Work weekend, holiday, and shift schedules, with occasional mandatory overtime * Notify customers of non-emergency signals and responders on emergency signals after dispatch * Process basic data changes to customer accounts, ensuring accuracy and attention to detail * Handle signals from multiple locations and TTY stations, with a focus on efficiency and effectiveness Requirements: To succeed in this role, you'll need: * A high school diploma or equivalent, with one to three months of related experience or training/certification preferred * Proficiency in computer software, including bolthires Office applications and internet-based systems * Excellent communication, listening, and interpersonal skills, with a focus on customer service and team collaboration * Self-motivation, a professional attitude, and a commitment to delivering exceptional results * Ability to work effectively in a dynamic team environment, with a focus on flexibility and adaptability * Strong decision-making skills, with a focus on problem-solving and critical thinking * Ability to meet minimum productivity and quality standards, with a focus on continuous improvement Preferred
Qualifications: * Previous experience in a call center or customer service environment, with a focus on security or emergency response * Familiarity with VIP accounts and departmental procedures * Certification in customer service, security, or emergency response, with a focus on continuous learning and professional development Work Environment:
This is a remote position, with classroom and on-the-job training held onsite at arenaflex's headquarters in Manasquan, NJ.
As a remote employee, you'll have the flexibility to work from home, with regular check-ins and support from our team. Compensation and
Benefits: arenaflex offers a competitive compensation package, including: * A starting hourly rate of $17.49 * Access to healthcare benefits, a 401(k) plan, and company match * Short-term and long-term disability coverage, life insurance, and wellbeing benefits * Paid time off, with accrual rates increasing after the first year * Six paid holidays per year Diversity, Equity, and Inclusion: arenaflex is an Equal Employment Opportunity (EEO) Employer, committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills.
We celebrate diversity and strive to ensure every employee and applicant feels valued. Visit us at [arenaflex.com/diversity]( to learn more. : If you're passionate about customer service, security, and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Visit our website at [arenaflex.com/careers]( to learn more and today. Equal Employment Opportunity: arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects all employees, regardless of their background, culture, or identity.
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