Experienced Customer Service Representative – Telehealth and Medicaid Support

Job Summary: Join arenaflex, a leading American healthcare organization, as an Experienced Customer Service Representative in our Telehealth and Medicaid Support team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences to our Medicaid members and healthcare providers. If you are passionate about providing top-notch support, have excellent communication skills, and are eager to grow with a dynamic organization, we encourage you to apply for this exciting opportunity.

About arenaflex: arenaflex is a renowned American healthcare organization with a wide range of services in the healthcare and retail sectors. Our mission is to help individuals on their path to better health, both for our clients and employees. With a strong presence in the US, we offer a comprehensive range of services, including retail pharmacies, pharmacy benefit management, healthcare centers, and insurance. Job

Responsibilities: As an Experienced Customer Service Representative, you will be responsible for: * Responding to incoming calls and emails from Medicaid members and healthcare providers, addressing their inquiries, and resolving their concerns in a timely and professional manner.

* Providing accurate and up-to-date information on benefits, eligibility, services, prior authorization requirements, additional benefits, and programs. * Collaborating with internal teams to resolve complex issues and ensure seamless customer experiences. * Maintaining a high level of customer satisfaction through effective communication, empathy, and problem-solving skills. * Meeting or exceeding performance metrics, including call quality, resolution rates, and customer satisfaction scores. * Staying up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers.

Required Capabilities: * High school diploma or equivalent required; bachelor's degree preferred. * Excellent communication and interpersonal skills, with the ability to interact with diverse customer groups. * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Proficiency in using computer systems, including CRM software and bolthires Office applications.

* Reliable internet connection with a secure Ethernet connection; Wi-Fi is not allowed. * Ability to drive to the office in Richmond, VA, when unable to telecommute due to prolonged technical issues. Preferred Capabilities: * Experience working in a call center or customer service environment. * Knowledge of Medicaid and federal health insurance programs. * Familiarity with CRM software and customer service tools. * Bilingual or multilingual skills, with the ability to communicate with diverse customer groups.

About Working at arenaflex: arenaflex is committed to offering a competitive benefits package to its employees, which may vary depending on the position, location, and qualifications. Some of the benefits we offer include: * Comprehensive healthcare coverage, including medical, dental, and vision insurance. * Prescription medication coverage through our pharmacy benefit management program. * Retirement plans, including 401(k) plans with company matching to help employees save for retirement. * Generous paid time off, including vacation days, holidays, and sick leave.

* Flexible spending accounts (FSAs) to cover qualified medical expenses and dependent care costs with pre-tax dollars. * Life insurance coverage to provide financial protection for employees and their families. * Employee assistance program (EAP) services to support employees with personal and professional challenges. * Discounts on arenaflex products and services, including prescriptions and retail items. * Health and wellness programs to promote employee well-being, including fitness incentives and resources.

* Educational assistance programs to help employees pursue their education or professional development. * Career advancement opportunities, including training and progression within the company. * Employee recognition programs and incentives to recognize outstanding performance. * Community involvement opportunities to engage employees in community and volunteer activities. * Telecommuting and flexible scheduling options, depending on the job and location. : If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

Please visit our website to and at arenaflex. !

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