Job Description
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading healthcare company, we're dedicated to transforming the way we approach health care, making it more personal, convenient, and affordable for everyone. Our purpose is simple: to bring our heart to every moment of your health. We're seeking an experienced Customer Service Supervisor to, leading our customer service employees in delivering top-notch service to our members and providers. About arenaflex arenaflex is a dynamic and innovative company that's revolutionizing the healthcare industry.
With a passion for delivering exceptional customer experiences, we're committed to creating a culture that's inclusive, diverse, and empowering. Our Heart At Work Behaviors support our purpose, empowering every employee to feel valued, respected, and empowered to make a difference. Job Summary As a Customer Service Supervisor at arenaflex, you'll be responsible for the overall supervision of our customer service employees. You'll be accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to providers.
Your leadership skills, expertise, and passion for customer service will drive business growth and team success. Key Responsibilities * Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling, and teamwork to deliver excellent customer service. * Is visible and available to staff to answer questions, monitor calls, and provide ongoing feedback. * Utilizes available incentive programs to reward, recognize, and celebrate team and individual successes. * Assesses individual and team performance on a regular basis and provides candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards.
* Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. * Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives. * Removes barriers to job performance and ensures regulatory compliance. * Attracts, selects, and retains high-caliber, diverse talent able to successfully achieve or exceed business goals.
* Builds a cohesive team that works well together. * Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. Essential Qualifications * 3-5 years of call center experience * 1-3 years of supervisory experience in a highly transactional organization * 1+ years of data analysis experience working in bolthires Excel with the ability to create charts and pivot tables from raw data * High-speed internet access (25 mbps or higher) * Router located in a place where you can set up and work with a direct connection (NOT WI-FI) (ethernet cord directly from computer to router) Preferred Qualifications * Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase * Project management experience * LEAN Six Sigma methodology and experience * Education: High School Diploma What We Offer * Competitive pay range: $40,600.00 – $75,000.00 * Bonus, commission, or short-term incentive program * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, free development courses, and bolthires store discount * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
Why Join arenaflex?
At arenaflex, we're passionate about creating a culture that's inclusive, diverse, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and programs to support your well-being. Our commitment to innovation and excellence drives us to deliver exceptional customer experiences, and we're seeking talented individuals like you to. If you're passionate about customer service, leadership, and driving business growth, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We can't wait to hear from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment.