Experienced Ecommerce Customer Service Representative – arenaflex

Job Summary: Join arenaflex, a leading private industry company, as an Ecommerce Customer Service Representative in our Online business Client care office. We are seeking a highly motivated and skilled individual to provide exceptional customer service to clients through various communication channels, including phone and email. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information to clients. If you possess excellent communication skills, a high-speed work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

About arenaflex: arenaflex is a dynamic and innovative company that values its employees and customers alike. We are committed to providing a positive and inclusive work environment that fosters growth, learning, and collaboration. Our company culture is built on the principles of teamwork, integrity, and customer satisfaction. As an Ecommerce Customer Service Representative, you will be part of a talented team that is dedicated to delivering exceptional customer experiences and driving business success.

Key Responsibilities: * Provide superb customer care to clients by taking calls with an expert, insightful, and thoughtful attitude * Answer client messages with clear, concise, and step-by-step guidelines * Data entry and examination within various computer applications, including our online catalog (www.arenaflex.com) * Information and research orders/solicitations * Perform other related duties as assigned by management Essential

Qualifications: * Solid computer skills, and experience in MS Office including Excel, Word, and PowerPoint * Solid verbal and written communication skills * Great critical thinking skills, adapting quickly to change, and attention to detail * Ability to perform multiple tasks and work under pressure in a fast-paced environment * Proficient grammar and writing skills * Ability to work independently and manage time effectively * Bilingual in Spanish and English is an asset Preferred

Qualifications: * Previous experience in customer service or a related field * Familiarity with CRM software and other customer service tools * Strong problem-solving skills and ability to think critically * Ability to work in a team environment and collaborate with colleagues * Experience with data entry and analysis Skills and Competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving skills and critical thinking abilities * Proficient in MS Office and other computer applications * Ability to work independently and manage time effectively * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning

Benefits: * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Access to ongoing training and development programs * Recognition and rewards for outstanding performance Work Environment and Company Culture: * arenaflex is a dynamic and innovative company that values its employees and customers alike * We offer a positive and inclusive work environment that fosters growth, learning, and collaboration * Our company culture is built on the principles of teamwork, integrity, and customer satisfaction * We are committed to providing a safe and healthy work environment

Compensation, Perks, and

Benefits: * Competitive hourly wage of $27-$35/hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) program with company match * Paid time off (PTO) and holidays * Flexible spending account (FSA) * Occasional pay and bonuses * Access to on-site amenities, including a pharmacy and fitness center : If you are a motivated and skilled individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Please submit your resume and cover letter with the online application. We look forward to hearing from you!

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