Job Description
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a proactive and skilled Customer Support Analyst, you'll play a vital role in our hybrid remote team based in Columbia, SC. This unique blend of on-site attendance three days a week and remote work flexibility allows you to balance your personal and professional life while contributing to a collaborative and dynamic office environment. About arenaflex arenaflex is a leading organization in the industry, dedicated to providing innovative solutions that exceed customer expectations.
Our commitment to excellence is reflected in our cutting-edge products and services, which empower our customers to achieve their goals. As a member of our team, you'll be part of a supportive and dynamic community that values collaboration, creativity, and continuous learning. Why Join arenaflex? * Enjoy a professional yet fun work environment that fosters growth and development * Collaborate with a talented team of experts who share your passion for delivering exceptional customer experiences * Take advantage of a competitive compensation package, comprehensive benefits, and opportunities for career advancement * Experience the best of Columbia, SC, with its vibrant arts scene, outdoor recreational opportunities, and diverse culinary options
Key Responsibilities As a Customer Support Analyst, you'll be responsible for: * Handling customer inquiries regarding complex products and services, ensuring high levels of satisfaction and resolution * Participating in training for new business applications, staying up-to-date with the latest technologies and trends * Maintaining stringent quality control and dedication to operational and technical support, upholding arenaflex's high standards * Collaborating with partners to resolve issues and provide seamless support to customers * Utilizing multiple system tools effectively to troubleshoot and respond to user queries, ensuring timely and accurate resolutions Essential Qualifications * Associate Degree in Business or a technical field, or equivalent professional experience * Prior experience in a customer support or call center environment, ideally involving PC hardware and software, mainframe, and client-server systems * Certification as a Help Desk
Professional (optional but preferred) * Annual HIPAA certification required * Strong customer service orientation, with excellent communication and interpersonal skills Preferred Qualifications * Bachelor's Degree in Business or a technical field * Experience with technical support software and tools, such as ticketing systems and CRM platforms * Familiarity with arenaflex's products and services, or a willingness to learn and adapt quickly * Certification in a related field, such as ITIL or CompTIA Skills and Competencies To succeed in this role, you'll need: * Strong interpersonal skills, with the ability to communicate effectively with customers, partners, and colleagues * Excellent customer service orientation, with a focus on delivering exceptional experiences * Proficiency in troubleshooting technical issues, with a methodical and analytical approach * Time management and prioritization skills, with the ability to handle multiple tasks and deadlines * Ability to work effectively under pressure, with a calm and composed demeanor
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop your skills and expertise.
As a Customer Support Analyst, you'll have access to: * Ongoing training and development programs, designed to enhance your technical and soft skills * Mentorship and coaching from experienced colleagues, to help you navigate challenges and achieve your goals * Opportunities for career advancement, with a clear path for progression and growth * A collaborative and dynamic work environment, where your ideas and contributions are valued and recognized Work Environment and Company Culture arenaflex is proud to offer a hybrid remote work model, which allows you to balance your personal and professional life while contributing to a collaborative and dynamic office environment.
Our office is located in the heart of Columbia, SC, with easy access to public transportation, amenities, and recreational activities. Compensation, Perks, and Benefits As a valued member of our team, you'll enjoy: * A competitive compensation package, with a salary range of $45,000 - $60,000 per year * Comprehensive benefits, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off * Opportunities for growth and development, with a clear path for progression and advancement * A hybrid remote work model, which allows you to balance your personal and professional life * A professional yet fun work environment, with a focus on collaboration, creativity, and continuous learning If you're a motivated and skilled Customer Support Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity.
Please submit your resume and a cover letter, outlining your experience, skills, and qualifications. We can't wait to hear from you! ! For more information about arenaflex and our job opportunities, please visit our website or follow us on social media. We look forward to connecting with you!