Job Description
Power Solutions International (PSI) is a leading manufacturer of emissions-certified powertrains specializing in customized solutions for global equipment manufacturers. The Inside Sales Support Representative is responsible for establishing and maintaining relationships with existing customer accounts, ensuring high-quality customer service, and managing the order to delivery process. Responsibilities Obtain and process orders within assigned customer base working with internal departments to provide accurate delivery dates.
Occasionally requires the management of customer EDI or specific online order management portals Responsible for order to delivery process of all orders to ensure promise dates are met, on-time delivery metrics are achieved, and monthly targets made. At times may be required to assist in collection of customer receivables and submit requests for credit or return Responsible for maintaining accurate customer price list, customer terms, managing forecasting process to minimize inventory position, and meet revenue targets Work in cross-functional teams to ensure customer requirements are met and proactive communication is provided.
Provide high-level reporting and data analysis for customers, Outside Sales, Internal Departments, and Management Resolve customer problems, issues, and complaints Collect, manage and evaluate data for improvement initiatives Conduct monthly audits and assist in development of procedures and corrective actions in relation to improved customer process Cultivate and support vendor relationships related to projects and initiatives for Aftermarket as needed. Help identify vendors, establish vendor standards and SLAs, and monitor and evaluate performance with a focus on timely delivery, quality, and managing costs Achieve sales and customer service goals and targets Adhere to all safety procedures including the use of personal protective equipment and navigating the plant with alert behavior All other duties as assigned by management Skills Bachelor's degree in Business, Marketing, or related field preferred; may substitute for the degree direct applicable work experience on a year-for-year basis which built competencies and subject matter expertise in Sales or Customer Service Experience with bolthires Office, proficient with bolthires Excel V Look up and Pivot Table reporting functions in MS Excel Ability to multi-task in a fast-paced environment Communicate effectively both verbally and in written form Strong problem-solving and follow-up skills Organization skills Company Overview Power Solutions International is a global producer and distributor of a ranges of high performance It was founded in 1985, and is headquartered in Wood Dale, Illinois, USA, with a workforce of 501-1000 employees.
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