Job Description
About the position Chicago Investment Banking Operation opportunity for Deutsche Bank Securities Inc. The Chicago Operations Client Services Team is responsible for liaising with our top-tier US Clients. You will manage all communications directly with the client on all trade related queries in both verbal & written form, while onboarding US Clients. Key tasks you will be managing but not limited to statement generation & access, daily trade volumes, open position reporting issues, and delivery confirmations/notifications.
Responsibilities • Manage all communications direct with the Client on all Trade related queries in both verbal & written form. • Provide due diligence on all downstream systems for US supported exchanges to ensure proper trade capture. • Work directly with LD FO staff on a global level and the Global Head of Client Services. • Monitor incoming Foreign Market trades for US domiciled clients to guarantee correct setups. • Research and resolve issues and inquiries regarding exchange or bank regulatory rules.
• Liaise with clients, client service, trade support, trading desks, balancers, and outside firms. • Work with Compliance on internal department audits and provide documentation for Client inquiries. Requirements • Knowledge of Chicago Mercantile Exchange (CME) Group, CFE, ICE-US & Intercontinental Exchange Inc (ICE) Euro products. • Familiarity with MGE, BM&F, EUREX, ME, & other foreign markets. • Knowledge and experience with GMI / FIS applications. • Ability to investigate process automation & improvements.
• Excellent verbal & written communication & management skills. • Expert MS Office Suite knowledge (Word, Excel, Power Point). • Strong technological abilities and the capacity to quickly learn proprietary software. Nice-to-haves • Experience in conducting root cause analysis. • Proactive in solving problems. • Detail-oriented and able to work under strict deadlines. Benefits • A diverse and inclusive environment that embraces change, innovation, and collaboration. • A hybrid working model, allowing for in-office / work from home flexibility.
• Generous vacation, personal and volunteer days. • Employee Resource Groups support an inclusive workplace. • Competitive compensation packages including health and wellbeing benefits. • Retirement savings plans, parental leave, and family building benefits. • Educational resources, matching gift and volunteer programs. Apply tot his job