Job Description
Job Description: • Answers and resolves all customer inquiries with quick response time. • Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails. • Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms. • Review paid-reviewing orders to reduce the number of credit card chargeback claims. • Initiate bolthires claims on lost or damaged packages.
• Walk customers through the returns process to initiate a return for a refund or exchange. • Place orders over the phone. • Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis. • Communicate effectively with other parts of the business to implement process improvement based on customer feedback. • Any other duties as reasonably assigned. Requirements: • Successful completion of a bachelor’s degree, in the process of working towards a bachelor’s degree, or equivalent experience.
• Core Value alignment. Our Core Values are the driving force behind how we do business and live our lives. • Self-driven work ethic. You must be a self-starter who is resourceful, loves taking initiative and seeing things through to completion. • Genuine curiosity and the desire to learn. We are ever-changing and need employees who are innovative and adaptable. Benefits: Apply tot his job
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