Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that make a lasting impact. As a
Remote Customer Service Representative, you'll play a vital role in bringing our heart to every moment of our customers' lives. We're looking for talented individuals who share our passion for delivering personalized, convenient, and affordable healthcare solutions. About arenaflex arenaflex is a leading healthcare company that's committed to transforming the way we deliver care. With a focus on innovation, collaboration, and compassion, we're creating a brighter future for our customers, colleagues, and communities.
Our purpose is simple: to bring our heart to every moment of our customers' health. This purpose guides our commitment to delivering enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors
Our Heart At Work Behaviors support our purpose and drive our culture. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our behaviors include: * Empathy: We put ourselves in our customers' shoes and understand their needs.
* Collaboration: We work together as a team to achieve our goals. * Innovation: We're always looking for new and better ways to deliver care. * Accountability: We take ownership of our actions and results. * Integrity: We do the right thing, even when it's hard. Position Summary As a
Remote Customer Service Representative, you'll be providing telephone assistance to arenaflex Medicaid members and providers. You'll assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards.
We strive to provide an excellent experience to our callers each and every time. Calls are inbound, and strong customer skills are required to be successful in this role. Responsibilities * Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. * Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted. * Company provides equipment and training.
* Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday * Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday * Must commute to the office in Richmond, VA or New York, NY when unable to work from home due to prolonged technical problems * Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals * Must be able to work from home and prove to be self-sufficient Preferred Qualifications * Experience with working remotely in a call center setting * Experienced with Medicaid and Medicare * High school diploma or equivalent Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and meet productivity standards * Proficiency in bolthires Office and other software applications * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional customer experiences
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our colleagues grow and develop their careers.
We offer a range of training and development programs, including: * On-the-job training: You'll receive comprehensive training on our systems, processes, and procedures. * Mentorship: You'll be paired with an experienced colleague who will guide and support you in your role. * Career development: We offer a range of career development programs to help you advance your career. * Education assistance: We offer education assistance programs to help you pursue your education goals. Work Environment and Company Culture At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering.
We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the resources and support they need to succeed. * Flexible work arrangements: We offer flexible work arrangements, including remote work options. * Collaborative culture: We're a collaborative and supportive team that's passionate about delivering exceptional customer experiences. * Recognition and rewards: We recognize and reward our colleagues for their hard work and contributions. * Wellness programs: We offer a range of wellness programs to support our colleagues' physical and mental health.
Compensation, Perks, and Benefits At arenaflex, we're committed to providing our colleagues with a comprehensive compensation and benefits package. This includes: * Competitive pay: We offer competitive pay rates and bonuses. * Medical, dental, and vision benefits: We offer a range of medical, dental, and vision benefits to support our colleagues' health and well-being. *401(k) retirement savings plan: We offer a 401(k) retirement savings plan to help our colleagues save for their future. * Employee stock purchase plan: We offer an employee stock purchase plan to help our colleagues invest in our company.
* Paid time off: We offer paid time off, including vacation pay and holidays. * Discount programs: We offer discount programs with participating partners. If you're passionate about delivering exceptional customer experiences and want to join a team that's committed to making a difference, we encourage you to apply for this role. Please visit our website to and learn more about our company culture and benefits.