Job Description
Are you a highly motivated and customer-focused individual looking for a new challenge in a dynamic and innovative company? Do you possess excellent communication skills in both French and English? If so, we invite you to join arenaflex as an Experienced Bilingual Customer Service Representative, working from the comfort of your own home. About arenaflex arenaflex is a global leader in customer experience (CX) and technology innovation, helping top brands around the world deliver exceptional customer experiences.
With a diverse team of over 70 countries, we pride ourselves on fostering a culture of inclusivity, respect, and mutual support. Our commitment to excellence has earned us numerous awards, including "Best Places to Work," "Happiest Employees," and "Best Companies for
Career Growth."
Career Growth and Personal Development As an Experienced Bilingual Customer Service Representative at arenaflex, you will have the opportunity to reinvent your career and develop a new path while making lifelong friends.
We provide comprehensive training, cutting-edge technology, and ongoing support to ensure your success. With a strong focus on employee growth and development, we offer a range of free learning programs designed to help you achieve your career goals. In fact, approximately 80% of our managers and leaders have been promoted from within! Key Responsibilities As a Bilingual Customer Service Representative working from home, you will: * Provide exceptional customer support via phone, email, or chat, using a guided call flow in the customer's preferred language * Assist customers in resolving basic technical issues * Follow, document, and retrieve information from databases * Maintain in-depth knowledge of client products and services, including smartphones, tablets, computers, and portable devices * Familiarity with iOS and/or MacOs, or comparable technology is preferred * Offer additional products and services * Deliver expert customer experiences with a smile Essential Qualifications To succeed in this role, you will possess: * Fluency in both French and English * 1+ year of experience in customer service * High school diploma or GED * A quiet and distraction-free home workspace * Strong computer navigation skills and basic computer knowledge * Proficiency in multi-tasking * Desire to learn new technologies * A desktop or laptop computer for testing on PC and internet * High-speed internet (no Wi-Fi/hotspots or satellite connections) and a smartphone What's in it for You?
At arenaflex, we believe in investing in our employees, infrastructure, and capabilities to ensure long-term success for our teams and clients. We will invest in you to help you achieve your career goals and personal development. As an Experienced Bilingual Customer Service Representative, you will receive: * Paid training and performance-based incentives * Lucrative employee referral bonuses * Registered retirement savings plan; paid time off and holidays; medical, dental, and vision insurance; and a comprehensive employee assistance program (EAP) * Health and wellness programs with partners trained to promote a healthy work-life balance * Mentorship programs that support your enriching career journey * Celebrations of Concentrix Day, Team Appreciation Day, Customer Service Week, Global Clean-Up Day, #MyOneEarthPromise, and more Reinvent the Best Version of Yourself!
If this sounds like the perfect next step in your professional journey, we want to hear from you. Join arenaflex as an Experienced Bilingual Customer Service Representative and take the first step towards a rewarding and challenging career.