Job Description
Introduction to arenaflex Imagine being part of a forward-thinking global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging. At arenaflex, we are dedicated to providing exceptional customer experiences and helping the world's best-known brands improve their businesses through innovation and cutting-edge technologies. As a leader in our industry, we have been recognized with numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for
Career Growth." If you are looking for a career change with a company that values its employees and offers opportunities for growth and development, then arenaflex is the perfect place for you.
About the Role We are seeking a talented and passionate Customer Service and Technical Support Representative to join our diverse team. As a Customer Service and Technical Support Representative at arenaflex, you will interact with customers via inbound calls, providing support and resolution to their questions and concerns. You will be part of a dynamic team that is united in its mission to deliver exceptional customer experiences and contribute to the success and well-being of our customers. Key Responsibilities Interact with customers via inbound calls to provide support and resolution to their questions and concerns Achieve specific support and resolution targets on every call Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service Maintain broad knowledge of client products and/or services Work collaboratively with the team to achieve customer satisfaction and resolution targets Qualifications and Requirements To be successful in this role, you will need to possess a combination of skills, integrity, knowledge, and genuine compassion.
The essential qualifications for this role include: A High School Diploma and/or GED Minimum 6 months of customer service experience preferred (or required) Strong PC knowledge and computer navigation skills Proficiency in fast-paced multi-tasking Eagerness to learn new technologies
The ability to work rotational shifts as needed Preferred Qualifications In addition to the essential qualifications, the following skills and competencies are preferred: Previous experience in a customer-facing role Strong communication and interpersonal skills Ability to work in a team environment Strong problem-solving and analytical skills Ability to adapt to changing situations and priorities
Career Growth and Development Opportunities At arenaflex, we are committed to the growth and development of our employees.
We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With opportunities for career advancement and professional growth, you will be able to develop new skills and take on new challenges. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal development and growth. Benefits and Perks As a Customer Service and Technical Support Representative at arenaflex, you will be eligible for a range of benefits and perks, including: Paid training and opportunities for monthly performance incentives Lucrative employee referral bonus opportunities Company networking and leadership opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and diverse culture.
We believe in creating a work environment that is welcoming, supportive, and empowering. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create a sense of belonging among all our employees. With a range of programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support, you will be part of a company that truly cares about its employees and the community. Conclusion If you are looking for a career change with a forward-thinking global organization that values its employees and offers opportunities for growth and development, then arenaflex is the perfect place for you.
As a Customer Service and Technical Support Representative, you will be part of a dynamic team that is united in its mission to deliver exceptional customer experiences. With a range of benefits and perks, opportunities for career advancement, and a commitment to diversity and inclusion, you will be able to grow and develop in a supportive and empowering environment. and discover why over 300,000 people around the globe call arenaflex their "employer of choice" – proudly united as "One arenaflex."