Job Description
At arenaflex, we're on a mission to revolutionize the way we approach healthcare and customer service. As a leading retail pharmacy and healthcare company, we're committed to making a positive impact on the lives of our customers and patients. We're now seeking an experienced Customer Service Representative to in a remote work-from-home (Wfh) capacity, working closely with our dedicated team of professionals to provide exceptional customer service and support. About arenaflex arenaflex is a leading healthcare and retail pharmacy company, proudly serving millions of customers and patients across the United States.
With a long history of innovation and commitment to excellence, we're dedicated to making a positive impact on the lives of our customers and patients. Our team of passionate professionals is driven by a shared vision of making a difference in the world, one customer at a time. Job Summary As a Customer Service Representative with arenaflex, you'll play a critical role in providing exceptional customer service and support to our patients and customers. You'll be responsible for handling high-volume customer requests, processing new patient enrollments, and entering patient and medication data into our systems.
You'll also be responsible for handling correspondence with patients, resolving special cases, and providing support to our pharmacists and other team members. Key Responsibilities * Utilize arenaflex's solution information passage techniques and rules processes new patient enrollments by entering information into our systems. * Handle patient medication demands within HIPAA guidelines and enter top-off orders for processing. * Investigate to acquire missing medication data, and decipher clinical truncations (SIG codes).
* Settle all information passages related to special cases. * Handle correspondence to patients (inbound calls, chats, messages) and settle outbound decisions to prescribers and patients depending on the situation. * Settle Outsider Oddballs by inspecting, gathering data, making revisions, and resubmitting for processing as per individual arrangement prerequisites. * Settle on phone decisions to guarantors and others to get data, gain abrogate endorsement, or otherwise settle the Outsider Oddballs. * Provide support to pharmacists, both those in the office and those in different areas.
* Identify and communicate issues to senior-level staff as fitting. Essential Qualifications * High school recognition or GED. * Fundamental level PC abilities (for instance: fire up and close down PC, use the mouse to point and snap, begin and close projects, switch between programs, save records, print reports, and additionally access data online). * Essential Web search tools abilities to incorporate opening a program, composing URLs in the right area, utilizing a web crawler, bookmarking a webpage, exploring back/forward/stop fastens, and finishing up structures on the web.
* Middle-of-the-road level keyboarding abilities (somewhere around 25 WPM, typing by memory, arranging records). * Convey recorded as a hard copy and verbally. * 18 years old or more seasoned. Preferred Qualifications * Something like one year of pharmacy professional experience with a retail or call center climate. * Something like a year and a half experience as a pharmacy professional with a testament/enrollment by the state as conceded by the state Leading group of Drug stores or broadly perceived confirmation organization.
* Experience giving customer care to interior and outer clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty. * Middle to cutting-edge level keyboarding abilities (no less than 35 WPM, typing by memory, designing archives). * Familiarity with Spanish and English. Skills and Competencies * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team. * Strong attention to detail and accuracy. * Ability to learn and adapt quickly to new systems and processes. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and continuing education opportunities. We also offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
Work Environment and Company Culture arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's supportive, collaborative, and fun. Our team of passionate professionals is driven by a shared vision of making a positive impact on the lives of our customers and patients. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: * $27-$35 per hour * Comprehensive health insurance * Retirement savings plan * Paid time off * Flexible work arrangements * Opportunities for career growth and development If you're a motivated and customer-focused individual who is passionate about making a positive impact on the lives of our customers and patients, we encourage you to apply for this exciting opportunity.
Please visit our website to learn more about our company culture and values, and to.