Job Description
Are you a customer service enthusiast with a passion for solving problems and helping people? Do you want to join a rapidly growing organization that values flexibility, innovation, and employee growth? Look no further! arenaflex, a leading national staffing firm, is seeking highly motivated and skilled individuals to join our dynamic remote call center team as a Customer Service Representative. About arenaflex arenaflex is a forward-thinking organization that prides itself on providing exceptional customer experiences.
With a strong commitment to innovation and employee development, we offer a unique opportunity for individuals to grow and thrive in a fast-paced, dynamic environment. Our mission is to deliver outstanding service to our clients and customers, and we're looking for talented individuals to. Job Summary As a Customer Service Representative with arenaflex, you will be responsible for providing top-notch customer service to our clients and customers. You will work from the comfort of your own home, using your own computer and internet connection, to handle a high volume of calls and provide solutions to customer inquiries.
If you're a people person with excellent communication skills, a strong work ethic, and a passion for problem-solving, we want to hear from you! Responsibilities As a Customer Service Representative with arenaflex, your specific duties will include: * Handling inbound calls from customers who have broken down and working to locate a service provider in the area * Supporting intake and dispatch emergency road service calls to truckers * Handling escalated issues from the tire service centers * Answering calls from customers who have broken down and working to resolve their issues * Inputting relevant call information into our PC system * Processing new sales orders or upgrading panel types * Transferring calls to other departments or call centers as needed * Providing exceptional customer service and resolving customer complaints in a professional and courteous manner Requirements To be successful in this role, you will need to possess the following skills and qualifications: * High School Diploma or GED * Ability to move fast, fix problems, and be nice * Exceptional written and verbal communication skills in the English language * Work from home experience preferred * History of great attendance * Must be highly organized and able to follow-through * PC familiarity and proficient typing skills * Ability to navigate through several web applications simultaneously * Strong technical skills * Must be articulate and professional * Successfully pass a criminal background, drug screen, and employment verification Preferred Qualifications * Previous call center experience * Experience working in a fast-paced, dynamic environment * Strong problem-solving skills * Ability to work independently and as part of a team * Familiarity with CRM software and other customer service tools Benefits As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including: * Competitive hourly rate of $13.00 per hour * Paid weekly * Flexible schedule with 3 weekday and 2 weekend day shifts * Full benefits, including medical and dental insurance * 401(k) matching * Flexible spending account * Health insurance * Life insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Schedule * 8 hour shift * Overtime opportunities available Work Location * Remote work from home opportunity If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you!
to join the arenaflex team as a Customer Service Representative and take the first step towards a rewarding and challenging career. Equal Opportunity Employer arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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