Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems. • Supports Behavioral Health crisis line service department by responding to initial customer contacts and requests for services; receives client requests, assesses situations, and determines appropriate courses of action.
• Provides telephone support for crisis intervention, assessment, short-term problem resolution, and referral to appropriate provider(s). • Manages Critical Incident Stress Debriefing requests. • Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan. • Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation. Qualifications • Requires a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background.
• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed
Professional Counselor, in applicable state(s) required. • MA/MS preferred. • Independent licensure preferred. • Crisis call center experience preferred. Requirements • Shift: Thursday - Friday 12:00am – 8:30 am EST AND Saturday – Monday 3:00pm – 11:30pm EST • Location: Virtual; Massachusetts only • This role enables associates to work virtually full-time, with the exception of required in-person training sessions.
• Per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution (all benefits are subject to eligibility requirements) Apply tot his job