Job Description
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a seasoned professional in the field of virtual entertainment, you'll have the opportunity to join our dynamic team and make a lasting impact. If you're passionate about creating memorable moments for our customers and driving business results through innovative social media strategies, we want to hear from you! About arenaflex arenaflex is a global leader in the entertainment industry, with a rich history of innovation and creativity.
Our company is built on a foundation of imagination, courage, and a passion for storytelling. We're committed to pushing the boundaries of what's possible and creating experiences that inspire and delight our customers. As a member of our team, you'll be part of a vibrant community that values collaboration, creativity, and a commitment to excellence. Job Summary We're seeking an experienced Full Stack Customer Support Manager to join our Virtual Entertainment Client Service team. As a key member of our team, you'll be responsible for developing and implementing social media strategies that drive business results and create memorable experiences for our customers.
You'll work closely with cross-functional teams to ensure seamless execution and provide exceptional support to our customers. Key Responsibilities * Develop and operationalize social media support methodologies and guidelines, including setting group vision, creating key metrics, planning flexible cycles, and achieving group objectives across all brand verticals. * Lead a team of pioneers and individual patrons daily while directing DTC's online entertainment support technique and execution across a global impression.
* Proactively identify shortcomings and holes in current social media ideal models and drive goals to improve functional work processes and the customer experience. * Collaborate with senior leaders cross-functionally to work towards a unified customer experience while supporting the greater objectives as they relate to Virtual Entertainment procedures for all arenaflex brands. * Work with partners to ensure the development and approval of methodologies and content for global social groups, ensuring each brand is informed with a suitable tone and voice.
* Lead and guide go-to-market launches and product launches, working together with all partners and cross-functional teams to ensure social presence is properly addressed and supported. * Support incident management needs during high-impact situations, serving as the POC for chief briefings while directing social reaction, working together with Leader, PR, and Legal direction. Required Capabilities and Abilities * BS/BA degree or significant professional experience * 2+ years' experience working with a team, ability to empower and foster colleagues, it is an or more to lead pioneers * 4+ years' involvement with online entertainment or online community management, shown the capacity to drive business results through online movement * Experience with online entertainment in the executive stages, e.g., Salesforce (Administration Cloud), Fledgling, Hootsuite, Listenfirst, Qualtrics, Sprinklr * A steady history of creating and operationalizing innovative online social projects * High insightful connection with Twitter, Facebook, Instagram, and AppFollow or more * Demonstrated comprehension of which measurements and instruments assist with further developing the customer experience through friendly channels * Display a high capacity to bear setting exchanging and interferences while staying useful and ready to give powerful direction Preferred Capabilities * Astounding written and verbal communication skills * Experience with innovation, amusement, and dividing buyer crowds * Capacity to work together well with cross-functional groups * Esteem responsibility and take responsibility from beginning to end * Move toward difficulties head-on with a positive and drawn approach USA Job Market Trends
The process marketplace within the United States is constantly evolving, with various trends affecting the way jobs are established.
Some of the key traits that have been influencing the process marketplace include: * Remote Work and Hybrid Models:
The COVID-19 pandemic caused a significant growth in remote work and flexible work arrangements. Many employers and employees have embraced remote and hybrid work models, which can affect how jobs are established in the future. * Technology and Digital Skills:
The call for technology-associated skills, including coding, data analysis, and virtual marketing, has been continuously high.
Technology-driven roles have been on the rise across various industries. * Healthcare and Biotechnology:
The pandemic highlighted the significance of the healthcare sector, mainly due to the persistent growth in roles associated with healthcare, pharmaceuticals, biotechnology, and clinical research. * Renewable Energy and Sustainability: There has been growing interest in renewable energy sources and sustainability practices, leading to a growth in roles like clean energy, environmental conservation, and green technology.
* E-Commerce and Logistics:
The shift toward online purchasing has pushed a call for jobs in e-commerce platforms, delivery chain management, and last-mile logistics. * Cybersecurity: With the growing reliance on virtual infrastructure, cybersecurity has become a crucial concern, leading to a growing call for expert professionals in cybersecurity and data protection. * Health and Well-being: Companies have been focusing more on employee well-being, mainly to accelerate the call for roles associated with mental health support, well-being programs, and work-life balance initiatives.
* Skilled Trades and Vocational Roles: Skilled trades like electricians, plumbers, and mechanics have seen a shortage of workers, providing opportunities for people interested in vocational careers. * Diversity, Equity, and Inclusion (DEI): Organizations are setting more emphasis on developing diverse and inclusive work environments, mainly due to the emergence of roles targeted at DEI initiatives. * Gig Economy and Freelancing:
The gig economy continues to grow, providing opportunities for people to work as freelancers, consultants, and independent contractors in various industries.
* Aging Workforce and Succession Planning:
The aging population has triggered discussions about workforce planning and skills succession techniques in industries with a large percentage of older workers. Reskilling and Upskilling: Lifelong learning and continuous talent development have become critical as industries evolve rapidly. Many people are looking for opportunities to reskill or upskill to stay competitive in the job market. Why Join arenaflex? At arenaflex, we offer a dynamic and supportive work environment that fosters creativity, innovation, and collaboration.
As a member of our team, you'll have the opportunity to: * Work with a talented and passionate team of professionals who share your values and enthusiasm for creating exceptional experiences. * Develop and implement innovative social media strategies that drive business results and create memorable experiences for our customers. * Collaborate with cross-functional teams to ensure seamless execution and provide exceptional support to our customers. * Enjoy a competitive compensation package, including a salary range of $25-$35/hour, plus benefits and perks that support your well-being and career growth.
* Participate in ongoing training and development opportunities to enhance your skills and stay up-to-date with the latest industry trends and technologies. * Contribute to a company that values diversity, equity, and inclusion, and is committed to creating a work environment that is welcoming and inclusive for all employees. If you're a motivated and experienced professional who is passionate about creating exceptional experiences for our customers, we want to hear from you! Please apply including your resume and a cover letter, to.
We can't wait to hear from you and explore how you can and make a lasting impact at arenaflex!