Experienced Customer Service Representative – Pet Industry Expert (Remote in Florida)
🌍 Remote, USA
🎯 Full-time
🕐 Posted Recently
Job Description
At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. If you have an infectious personality and a desire to engage in meaningful conversations while helping others, this might be the purr-fect role for you. About arenaflex arenaflex is a leading e-commerce retailer that's passionate about providing top-notch products and services to pet parents across the globe.
Our mission is to deliver an exceptional customer experience, and we're committed to making a positive impact on the lives of our customers and their furry friends. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's dedicated to providing world-class support to our customers. What You'll Do As a Customer Service Representative at arenaflex, you'll engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn't go as planned.
Your responsibilities will include: * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-bolthires as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow. * Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.
What You'll Need To succeed in this role, you'll need: * 2 years of customer service experience * Demonstrated excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check Technical Requirements To ensure a seamless customer experience, you'll need to meet the following technical requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
* Work area acceptable for webcam use. * Have a reliable wired, high-speed internet and broadband connection (30 Mbps download speed/ 10Mbps upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) * You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Why arenaflex Customer Service?
At arenaflex, we're committed to empowering our Customer Service Representatives to become their best. Here's what you can expect: * YOU BELONG: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere-different places and different walks of life. It's what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission! * YOU CAN GROW:
Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
* YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best. * YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
Equal Opportunity Employer arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you're passionate about delivering exceptional customer service and making a difference in the lives of pet parents, we encourage you to apply for this exciting opportunity.
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