Job Description
Introduction to arenaflex arenaflex is a global leader in communications and technology, dedicated to connecting people to what matters most. As a pioneer in the industry, we are committed to redefining customer service and creating meaningful connections with each customer. Our team is passionate about introducing the latest technology, services, and offers to our customers, and we are looking for talented individuals to as Customer Service Representatives in a hybrid role. Job Overview In this multi-faceted role, you will be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. As a Customer Service Representative at arenaflex, you will be the voice of our company, creating a positive and lasting impression on our customers. Key Responsibilities Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services. Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution. Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service. Use problem-solving skills to troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
Get customers up and running with the latest products and services, such as air cards, USB devices, as well as arenaflex-provided software and applications. Additional responsibilities may include outbound calls and customer call-backs, Tier 2 ticket support, escalation investigations, and email follow-up. What You Can Expect In this full-time hybrid position (40 hours/week), you will be working in-center 3-4 days weekly and remotely from home 1-2 days weekly. You will work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
You will receive paid training, which you will complete from in-center and home, and additional resources to support you in your role. Essential Qualifications Call center or customer service experience. Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. Advanced typing/keyboarding skills. Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and maintaining a professional demeanor in stressful situations.
Preferred Qualifications Previous experience working in a hybrid or remote environment. Familiarity with customer service software and technology. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders. You will need to be adaptable, flexible, and able to thrive in a fast-paced environment.
Strong problem-solving skills, attention to detail, and the ability to multitask will also be essential in this role. Career Growth Opportunities At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. You will also have access to extensive employee wellness programs, employee assistance programs, and tuition reimbursement programs to support your ongoing learning and development.
Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where diversity and individuality are valued and respected. We are committed to creating a positive and supportive work environment, where employees can thrive and grow. Our company culture is built on a foundation of integrity, respect, and excellence, and we are looking for individuals who share these values and are passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits As a Customer Service Representative at arenaflex, you can expect a competitive salary and benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and employee discounts on our products and services.
You will also have access to a range of perks and benefits, including paid parental leave, paid caregiver leave, adoption reimbursement, disability benefits, and life and accidental death insurance. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to at arenaflex. As a Customer Service Representative in a hybrid role, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your skills and career.
Don't miss out on this chance to be part of a dynamic and innovative team – !