Job Description
Are you looking for a career change that offers flexibility, growth opportunities, and a chance to work with a forward-thinking global organization? Do you want to join a company that prioritizes its employees' well-being, diversity, and inclusion? Look no further than arenaflex, a global leader in customer experience (CX) and technical support services. As a remote Customer Service/Technical Support Representative at arenaflex, you'll be part of a diverse team from 40 countries, united by a shared purpose to deliver exceptional customer experiences.
You'll have the opportunity to work with the world's best-known brands, leveraging cutting-edge technologies and innovative approaches to solve complex technical issues. About arenaflex arenaflex is a global organization that has earned numerous awards for its commitment to creating a positive work environment, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for
Career Growth."
Our company culture is built on the principles of inclusivity, diversity, and employee empowerment.
We believe that our people are our greatest asset, and we invest in their growth and development to ensure long-term success for both our teams and our customers. Career Growth and Personal Development
This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from the comfort of your own home. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, at arenaflex, there's real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Key Responsibilities As a remote Customer Service/Technical Support Representative at arenaflex, you will: * Assist external users of our technical products or services, identifying, investigating, researching, and providing resolution to user questions and problems.
* Troubleshoot basic and routine technical issues, including hardware, software, networking, or other designated client products. * Focus on customer experience-driven troubleshooting, rather than traditional transactional approaches. * De-escalate customer issues and follow the appropriate escalation path to resolve technical issues. * Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. * Ensure that the service delivered to our customers meets contractual Key Performance Indicator (KPIs).
* Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. * Listen attentively to customer needs and concerns, demonstrating empathy while maximizing the opportunity to build rapport with the customer. * Probe for understanding and provide effective solutions. Your Qualifications To succeed in this role, you'll need: * One year of related technical experience (preferably in hardware, software, networking, data storage, troubleshooting, and repair). * A non-bolthires, non-chromebook personal desktop or laptop (BYOD).
* Relevant technical expertise related to our program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair). * A courteous and strong customer service orientation. * Effective communication skills, both written and verbal. * Strong problem-solving skills and the ability to learn quickly. * Dependability and attention to detail. * Multi-tasking skills, including the ability to be flexible and adapt to changes quickly. * Ability to work as a team member, as well as independently with minimal supervision.
* Patience in all customer contact situations, maintaining a pleasant and professional tone and manner. What's in it for you? At arenaflex, we're fanatical about our staff, and we significantly invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. As a remote Customer Service/Technical Support Representative, you'll enjoy: * World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and the world. * Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and local community events.
* Paid training and continuing support. * US Full benefits, including 401K, medical, dental, vision, and an employee assistance program (EAP). * A stock purchasing program, Huang Leadership Development Scholarship, and career development through our online university, CNXU! * The opportunity to shine and grow your career with clear paths for development. * Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability. * IRise Mentorship programs to help you create a strong foundation for a rewarding career.
* Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond. * Trained wellness partners and wellness training opportunities. Join the arenaflex team today! If you're looking for a career change that offers flexibility, growth opportunities, and a chance to work with a forward-thinking global organization, to become a remote Customer Service/Technical Support Representative at arenaflex. We're proud to be a global organization full of innovative, friendly people who are passionate about delivering exceptional customer experiences.
Location: USA, OH, Work-at-Home Language Requirements: English Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S.
address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Equal Opportunity/Affirmative Action Employer arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English: Spanish: To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.
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