Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Advocate, you'll play a vital role in our team, working collaboratively with customers to resolve issues, answer questions, and provide top-notch support. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you! About arenaflex arenaflex is a leading provider of innovative solutions, and we're committed to putting passion to work for our associates and clients.
With over 25 years of experience, we've built a reputation for delivering exceptional results and fostering long-term career growth. Our team is dedicated to connecting each individual with the best long-term career fit based on unique skills and needs, and guiding them through the process every step of the way. Job Summary As a Customer Service Advocate, you'll be responsible for providing exceptional customer service and support via phone, email, or chat. You'll work collaboratively with customers to resolve issues, answer questions, and provide solutions that meet their needs.
This is a remote opportunity, and you'll have the flexibility to work from home while being part of a dynamic, team-oriented environment. Key Responsibilities * Provide exceptional customer service and support via phone, email, or chat * Analyze customer inquiries and help resolve issues and requests in a timely and efficient manner * Collaborate with customers to understand their needs and provide solutions that meet their expectations * Work collaboratively with the team to achieve sales and customer service goals * Participate in training and development programs to enhance skills and knowledge * Meet or exceed performance metrics and sales targets * Provide feedback and suggestions for process improvements Are You a Good Fit?
* You have at least 1 year of call center experience within the last 3 years * You're a high school graduate or have your GED * You're authorized to work in the United States * You have a stable work history and are able to work occasional mandatory overtime, especially during outages * You're a team player with excellent communication and problem-solving skills * You're able to work in a fast-paced environment and adapt to changing priorities Benefits and Pay * Starts at $16.00/hour with future opportunities for advancement and growth * Generous benefits, including health and life insurance, dental reimbursement * A few weeks of paid virtual training focused on the sales aspect of the role * Schedule after training requires open availability Monday-Friday (8:00am-7:00pm) and Saturday (9:00am-1:00pm) * Office closed on Sundays * Start date Monday, March 11 Pre-Employment Checks If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.
Equal Opportunity Employer arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply before March 4th, 2024, by submitting your application through our website. By submitting this application, you're opting-in for texts and consenting to receive communication via text messages from arenaflex, including messages sent by an auto dialer.
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