Job Description
Introduction to arenaflex and the Industry arenaflex is a leading organization in the healthcare industry, committed to providing exceptional patient care and outstanding customer service. As a remote customer service and medical receptionist, you will play a vital role in ensuring that patients, employees, providers, vendors, and others receive accurate and timely information, while maintaining the highest standards of quality and customer satisfaction. The healthcare industry is constantly evolving, and arenaflex is at the forefront of this evolution, leveraging technology and innovative solutions to improve patient outcomes and experiences.
Position Overview As a customer service and medical receptionist at arenaflex, you will be responsible for receiving incoming inquiries and service requests via phone, email, web portal, and other channels, and responding to each with accurate and timely information. You will work collaboratively as part of a team to support one or more of the service delivery teams, establishing and maintaining strong relationships with customers to identify additional ways to be of service and ensure customer satisfaction.
Your role will also involve helping to foster an environment in which continuous improvement in business processes and services is welcomed and recognized, while adhering to all local, state, and federal regulations, codes, policies, and procedures to ensure the privacy and safety of employee and patient information. Key Responsibilities Respond to incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels Provide accurate and timely information, utilizing the highest customer service and quality standards Work collaboratively as part of a team to support one or more of the service delivery teams Establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction Help foster an environment in which continuous improvement in business processes and services is welcomed and recognized Adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure the privacy and safety of employee and patient information Essential Qualifications To be successful in this role, you will need to possess a high school diploma or general education diploma (GED), as well as at least one year of experience in human resources, payroll, accounts payable, supply chain, call center, or related customer service experience, such as healthcare, clinical, administrative, hospitality, retail, concierge, etc.
You will also need to have at least one year of experience with computer programs such as bolthires Office, electronic mail, and information systems or database programs. Preferred Qualifications Knowledge of processes within one or more of the following functions: human resources, payroll, accounts payable, supply chain, revenue cycle customer billing Possess written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines Ability to work with and maintain confidential information Ability to work independently, as well as part of a team, including accomplishing multiple tasks in an environment with interruptions Skills and Competencies To excel in this role, you will need to possess excellent communication, interpersonal, and problem-solving skills, as well as the ability to work in a fast-paced environment with multiple priorities and deadlines.
You will also need to be proficient in operating office equipment such as multi-lined phones, printers, faxes, copiers, and scanners. Technical Skills Proficiency in bolthires Office, including Word, Excel, and Outlook Experience with electronic mail and information systems or database programs Ability to learn and adapt to new technology and systems
Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a customer service and medical receptionist, you will have access to training and development opportunities, as well as the chance to work with a talented and dedicated team of professionals.
You will also have the opportunity to develop your skills and knowledge in areas such as customer service, communication, and problem-solving, and to advance your career within the organization. Work Environment and Company Culture arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, inclusive, and respectful of all employees, and that fosters a sense of community and teamwork. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals, and you will have the opportunity to collaborate with colleagues from diverse backgrounds and perspectives.
Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a pay range of $17.30 - $18.90 per hour, depending on experience. You will also be eligible for a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off, holidays, and retirement savings opportunities. As a remote employee, you will also have the flexibility to work from the comfort of your own home, with the opportunity to create a schedule that works for you.
Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join the arenaflex team as a customer service and medical receptionist. With a commitment to diversity, equity, and inclusion, and a focus on creating a supportive and inclusive work environment, arenaflex is the perfect place to build a rewarding and challenging career. Don't miss out on this opportunity to and make a difference in the lives of our patients and customers.
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