Job Description
At arenaflex, a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience, we're committed to delivering exceptional service to our customers while fostering a positive and supportive work environment for our team members. As a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work, and a two-time recipient of the National HME Excellence Award for Best Home Medical Equipment company in the US, we're proud of our reputation for excellence and our dedication to making a difference in the lives of our customers.
We're seeking an experienced and detail-oriented Customer Service Representative to join our CMN team, where you'll play a critical role in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities. As part of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional service and making a positive impact in the lives of our customers.
About arenaflex arenaflex is a leading provider of durable medical equipment and respiratory services, with a rich history of innovation and excellence. Our commitment to quality, customer satisfaction, and employee development has earned us numerous awards and recognition, including the prestigious NorthCoast 99 Award and the National HME Excellence Award. We're proud to be a family-owned and operated business, and we're dedicated to creating a positive and supportive work environment for our team members.
Responsibilities and Duties As a Customer Service Representative on our CMN team, you'll be responsible for: * Reviewing initial prescriptions for qualifying elements, resulting in timely release of claims * Completing daily follow-up processes on all CMNs assigned within the WIP states/RC worklist * Reviewing possible renewal CMNs within the CMN review worklist * Managing the CMN renewal process and obtaining all necessary documentation * Handling all outstanding held revenue related to CMNs for branches assigned * Managing phone calls related to CMNs * Other duties as assigned Qualifications To be successful in this role, you'll need: * A high school diploma or equivalent * Experience in a fast-paced customer service environment * Ability to multi-task and prioritize tasks effectively * Strong communication and organizational skills * Proven computer proficiency, including the use of multiple applications simultaneously * Knowledge of the HME/DME industry is preferred Essential Skills and Competencies To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong attention to detail and organizational skills * Ability to work effectively in a team environment * Proven problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Strong computer skills, including proficiency in bolthires Office and other software applications
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their careers.
As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for advancement and career growth * A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and employee assistance program Work Environment and Company Culture arenaflex is a family-owned and operated business, and we're proud of our positive and supportive work environment.
Our team members enjoy: * A collaborative and inclusive work culture * Opportunities for professional growth and development * A comprehensive benefits package * A fun and dynamic work environment
Compensation and Perks As a Customer Service Representative at arenaflex, you'll enjoy a competitive salary, as well as a range of benefits and perks, including: * Competitive pay, starting at $16.50 * Medical, dental, and vision insurance * HSA account with company contribution * Pet insurance * Company-provided life and AD&D insurance * Short-term and long-term disability * Tuition reimbursement program * Employee assistance program (EAP) * Employee referral bonus program * 401(k) plan with matching program * Roth IRA * Company discounts * PayActive/on-demand pay * Paid vacation, sick days, you days, and holidays If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We can't wait to hear from you!