Job Description
At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for talented individuals to join our award-winning customer service organization. As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our customers while working from the comfort of your own home in Florida. If you have a passion for helping others, a knack for problem-solving, and a love for pets (or just a love for making a difference), we want to hear from you!
About arenaflex arenaflex is a leading e-commerce retailer that's changing the way people shop for their pets. With a focus on customer satisfaction and a commitment to innovation, we're creating a new standard for customer service in the pet industry. Our team is made up of passionate, driven individuals who are dedicated to delivering exceptional experiences for our customers. And we're looking for like-minded individuals to join our ranks. What You'll Do As a Customer Service Representative, you'll be responsible for engaging with customers who contact us for a variety of topics, from helping them shop for their new pet to resolving issues with their orders.
You'll be the go-to person for our customers, and you'll need to be able to think critically, problem-solve, and communicate effectively to resolve their concerns. Here are some of the key responsibilities of the job: * Engage directly with customers via phone, email, or chat to resolve their issues and provide exceptional support * Research and problem-solve to determine the best solutions for customers, and set follow-bolthires as needed to ensure contact resolution * Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike * Operate with a willingness to learn and adapt to new situations and challenges * Engage with teammates, your direct manager, and other team members across the organization using virtual collaboration tools to contribute to a positive and productive work environment What You'll Need To be successful in this role, you'll need to have the following qualifications and skills: * 2 years of customer service experience, preferably in a remote or call center environment * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task and perform well in a fast-paced environment * Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check Technical Requirements To ensure that you have the necessary equipment and infrastructure to perform your job duties, you'll need to meet the following technical requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience * Work area acceptable for webcam use * Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed) * You provide high-speed internet; we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam) * Phone line not required; you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify Why arenaflex Customer Service?
At arenaflex, we're committed to creating a positive and supportive work environment that allows our team members to thrive. Here are just a few reasons why you'll love working with us: * YOU BELONG: arenaflex is a place where you can be your authentic self. Our team members come from diverse backgrounds and walks of life, and we celebrate our differences. * YOU CAN GROW:
Our culture is designed to support your growth and development, whether you're just starting out or looking to advance your career.
* YOU CAN MAKE A DIFFERENCE: We encourage our team members to be curious, ask questions, and bring ideas forward to make a positive impact on our customers and our business. * YOU WILL GET SUPPORT: We provide ongoing training and development, resources, and opportunities to become your best. * YOU WILL GET REWARDED: arenaflex offers competitive wages, medical and dental insurance, 401k, and more. Plus, you'll have the opportunity to work with a talented and passionate team of individuals who are making a difference every day.
Equal Opportunity Employer arenaflex is committed to equal opportunity and diversity. We value and celebrate the unique perspectives and experiences of our team members, and we're dedicated to creating a workplace that's inclusive and supportive of all individuals. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact us. If you're passionate about customer service and want to join a dynamic and growing company, we want to hear from you!
to become a Customer Service Representative at arenaflex. For more information about arenaflex and our job opportunities, please visit our website.
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